Process Improvement Manager

Miami, FL | Full-Time Operational Excellence (OpEx)

Summary

The Process Improvement Manager Level 1 at Jackson Health System contributes to strategic plans through performance improvement activities in operational and clinical areas with minimal supervision. They drive projects by conducting assessments, performing statistical analyses, facilitating teams, presenting results, and developing measurement tools to enhance operations. This role requires excellent organizational, time management, communication, and presentation skills, along with the ability to manage multiple priorities. They function as part of the Strategic Performance team, accountable for team outcomes, and assist department management in processing confidential information.

Responsibilities

• Leads the culture change needed for an effective Lean process improvement system by directing, planning, implementing, analyzing, and utilizing the methods and essential tools of Lean.
• Champions a culture of Stakeholder Empowerment through the design and implementation of a robust Lean education program.
• Assists organizational leaders in making Lean strategies actionable within individual departments.
• Collaborates with executive champions, process owners, and improvement teams to identify Lean projects that will reduce errors, defects, and never events to improve patient safety and quality of care.
• Directs and implements Lean initiatives and strategies to optimize operational performance, productivity, and profitability by reducing or eliminating overproduction, waste, rework, delay, and process variation.
• Challenges the status quo and encourages break-through thinking to ensure Lean and continuous improvement principles are implemented in a manner that supports patient and family-centered care.
• Drives cultural transformation by applying Lean system thinking across all strategic initiatives.
• Role models behaviors of service excellence and CARE values (Compassion, Accountability, Respect, and Expertise).
• Performs all other related job duties as assigned.

Experience

Generally requires 3 to 5 years of related experience.

Education

Bachelor's degree in related field is required

Credentials

Valid license or certification is required as needed, based on the job or specialty.

Unit Specific Credential

Working Conditions

Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).