What are the responsibilities and job description for the Manager, Process Improvement, Level 1 position at Jackson Health?
Miami, FL Full-Time Operational Excellence (OpEx)
Summary
The Process Improvement Manager Level 1 will contribute to the achievement of Jackson Health System strategic plans through the development and leadership of performance improvement activities in operational and/or clinical arenas with minimal supervision. The Process Improvement Manager will utilize skills to drive performance improvement projects by conducting operational assessments; providing advanced statistical analyses; facilitating project teams and work groups; presenting project results and improvement proposals; and developing measurement tools, to enhance Jackson Health System operating capabilities. The Process Improvement Manager will be a self-starter; demonstrates excellent organizational and time management skills; be able to successfully manage multiple priorities with minimal supervision; possess excellent communication and presentation skills; and demonstrate tact and diplomacy under all working circumstances. The Process Improvement Manager will function as an empowered member of the Strategic Performance team and hold themselves accountable for team outcomes with direction from the Vice President of Business Process and Operational Improvement. This position acts in a confidential capacity to assist or aid department management. The position will have a significant role in processing confidential information.
Responsibilities
Leads the culture change needed for an effective Lean process improvement system by directing, planning, implementing, analyzing and utilizing the methods and essential tools of Lean. Champions a culture of Stakeholder Empowerment through the design and implementation of a robust Lean education program, assisting organizational leaders in making Lean strategies actionable within individual departments. Collaborates with executive champions, process owners and improvement teams to identify Lean projects that will reduce errors, defects, and never events to improve patient safety and quality of care. Directs and implements Lean initiatives and strategies to optimize operational performance, productivity, and profitability by reducing or eliminating overproduction, waste, rework, delay, and process variation. Challenges the status quo and encourages break-through thinking to ensure Lean and continuous improvement principles are implemented in a manner that supports patient and family-centered care. Drive cultural transformation by applying Lean system thinking across all strategic initiatives. Role models behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.
Experience
Generally requires 3 to 5 years of related experience.
Education
Bachelor's degree in related field is required
Skill
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications.
Credentials
Valid license or certification is required as needed, based on the job or specialty.
Unit Specific Credential
Working Conditions
Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).
Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).
