What are the responsibilities and job description for the Patient Advocate, Jackson Memorial Hospital, Full Time, Monday - Friday, 8 AM - 4:30 PM position at Jackson Health?
Department: Jackson Memorial Hospital - Continuity of Care
Address: 1611 NW 12th Ave, Miami, Florida, 33136
Shift details: Full-Time, Days Shift, Monday - Friday, 8 AM - 4:30 PM
Why Jackson:
Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a beacon of medical excellence and community care for more than a century. Throughout its rich and storied history, Jackson Memorial - located in the heart of the City of Miami - has been ground zero for some of the world's greatest medical breakthroughs and important moments in South Florida. We've grown into one of the nation's largest public hospitals, and one of the few that is also a world-class academic medical center with a proud mission and proven success. Jackson Memorial is an accredited, tertiary teaching hospital with 1,500 licensed beds, where nearly every medical specialty is provided by some of the world's most skilled and highly regarded multidisciplinary team of healthcare professionals.
Summary
Patient Advocate will enhance the patient experience and promote greater continuity of care by assisting patients in scheduling follow-up care in advance of discharge, educating patients about the importance of follow-up care, and participating in other care continuity initiatives within the department as needed.
Responsibilities
- Directly assists patients with scheduling appropriate follow-up visits prior to their discharge from the emergency department.
- Educates patients on the importance of seeking follow-up care and actively engaging in their own care journey.
- Verify patient's insurance eligibility as needed.
- Records basic data regarding each patient interaction, such as whether the patient was able to schedule an appropriate follow-up visit.
- This position is customer service-oriented with patient-centric attitude, effective planning and organizational skills, an ability to be accountable for quality customer service, and respond appropriately to a variety of personalities and situations.
- The ability to maintain patient confidentiality is essential.
- Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
- Performs all other related job duties as assigned.
Experience
Generally requires 2 to 3 years of related experience.
Education
High school diploma or GED equivalent is required. Bachelor's degree is preferred.
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
