What are the responsibilities and job description for the Tax Support Specialist position at Jackson Hewitt - 1689?
Key Responsibilities
- Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diligently and accurately document customer records and cases.
- Utilize software, databases, scripts, and tools appropriately.
