Employee Experience Coordinator - Year Round

Jackson Hole Mountain Resort

JOB DESCRIPTION

POSITION TITLE: Employee Experience Coordinator

REPORTS TO: Employee Experience Manager                                                       

DEPARTMENT:  Human Resources                        

CLASSIFICATION:  Full Time, Year Round                                            

FLSA STATUS:   Non-Exempt       

GENERAL PURPOSE

This role is responsible for supporting the Human Resources and Employee housing team in curating an inclusive and engaging employee experience from onboarding through exit, and within employee housing.

ESSENTIAL FUNCTIONS

• Coordinate and create JHMR onboarding and orientations at both the department and company-wide level to integrate new and returning employees into company culture.
• Event planning and organization of orientation, onboarding, training & development initiatives, employee appreciation events, employee parties and activation of employee programming.
• Coordinate trainings and development opportunities for employees and managers.
• Administer employee recognition programming, prize distribution, and tracking to support employee engagement goals. 
• Create and develop employee self-service collateral to improve overall employee experience. 
• Execute internal communications of HR initiatives by leveraging employee communications channels, including but are not limited to ADP posts, Employee Portal updates, employee SMS, crafting employee newsletters, creating flyers, etc. Responsibilities include but are not limited to writing copy, designing graphics, and developing messaging.
• Work cross-functionally with JHRL property management to ensure a seamless employee and tenant experience to support recruitment and retention efforts. 
• Manage pre-move in communication, applications, and leasing for employee housing in partnership with JHRL property management. 
• Review employee housing tenant background screens to determine eligibility for employee housing.
• Coordinate roommate and property assignments with appropriate parties.
• Ensure rent payments are on time and up to date from all JHMR employee tenants. 
• Manage mid-season move-out requests or property switches alongside JHRL employee housing management. 
• Ensure compliance with Teton County housing regulations by collecting and tracking County compliance paperwork for employee housing tenants. 
• Support JHMR employees in achieving housing goals through coordinating free market housing programming, completing affidavits for Housing Authority opportunities, and other community efforts. 
• Coordinate long-term housing process from allocation and application, working with departments and employees to ensure full occupancy in JHMR long-term housing. 
• Respond to housing communications with current and prospective tenants via phone, email, in person, etc. in a timely manner.

OTHER FUNCTIONS

• Support JHMR inclusion efforts. 
• Foster positive employee and applicant relations while assisting applicants, employees, and managers that call, email, or walk into the HR office for assistance in a professional manner.
• Respond to hr@jacksonhole.com emails in a timely and professional fashion.
• Ensure all applicants’ and employees’ paperwork is completed accurately and in compliance.
• Process onboarding paperwork within a timely manner to ensure shortest amount of time to productivity for employees.
• Process paperwork, input information, and maintain electronic and paper personnel files.
• Maintain HRIS data for record-retention compliance, including but not limited to I-9s, terminations, hiring, etc.
• Assist with workers’ compensation programming and administration, including but not limited to assisting claimants with completing paperwork. 
• Support Benefits & HRIS Manager with benefits collateral and implementation of benefits programming for employees, including but not limited to bus pass reimbursements, reciprocal letters, etc. 

-- Employees are held accountable for all duties of this job--

JOB QUALIFICATIONS & COMPETENCIES: 

KNOWLEDGE, SKILLS & ABILITY:

• Must work under pressure and meet deadlines.  
• Must be able to deal with confidential materials and information professionally.
• Strong written and oral communication skills necessary.  
• Must be well organized, self-motivated and detail oriented.  
• Must be able to approach confrontation and deal with difficult situations professionally.
• Proficient computer skills, specifically with Microsoft Office and ability to learn new software systems.
• Strong Excel abilities for tracking purposes. 
• Proficient presentation abilities. 
• Strong creative abilities for writing and creating flyers.
• Cross-functional collaboration abilities.
• Ability to work in ambiguous situations.

WORK ENVIRONMENT

This job operates primarily in a clerical office setting. This role routinely uses computer and phone. Most work is completed in an indoor environment. Occasional work required in an outdoor environment in the base area and on mountain. Outdoor environment may cause exposure to extreme temperatures and varying weather. 

PHYSICAL DEMANDS

• Ability to sit for long periods of time at a desk and working on a computer.
• Occasional walking, moving about on foot to attend employee events and orientations. 
• Extensive use of fingers to type and perform other computer work.
• Hearing and ability to receive detailed information through oral communication at normal speaking level. 
• Close visual acuity to work on the computer, analyzing figures. 

POSITION TYPE AND EXPECTED HOURS OF WORK

This job is year-round full time and typically works during daytime business hours. Schedules and hours may fluctuate depending on business need, and overtime should be expected around season openings and deadlines. Work on weekends and holidays may be required. 

TRAVEL

Occasional travel to attend job fairs or other recruiting functions. Travel may be international, national, or local. Travel occurs approximately 5% of the time. Travel may occur by car, bus, or airplane. 

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or GED
• Associates degree
• Minimum 1 year experience in an administrative role. 
• Minimum 1 year experience in customer service role. 

PREFERRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in related field. 
• Previous experience in a Human Resources role.
• Previous experience in the ski or resort industry.

Note:   This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

AA/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.