F&B: Banquet Assistant Manager - Seasonal

Jackson Hole Mountain Resort  

JOB DESCRIPTION

Position Title: F&B Assistant General Manager

Reports To: F&B General Manager

Department: Food & Beverage

Classification: Seasonal Full TIme

FLSA Status: Exempt

GENERAL PURPOSE:  

Assist F&B General Manager in oversight of all operations at the Food & Beverage outlet to achieve guest service and budgetary goals, while delivering a consistent exceptional restaurant experience. 

ESSENTIAL FUNCTIONS:   

• Oversee daily operations, ensuring procedures and policies are set up and executed to reach target service and budgetary goals.
• Hire, train, motivate, and evaluate staff members.
• Oversee staff members during restaurant operations to ensure highest level of guest service.
• Maintain order of restaurant during service. 
• Open and close the restaurant according to departmental and security guidelines. 
• Schedule staff members to meet business levels. 
• Assist with development and implementation of training programs for Front of House staff to ensure they are exceeding guest service and operational expectations.
• Responsible for restaurant cleanliness, maintaining health code standards and consistent sanitation, ensuring the restaurant meets all quality and food-service requirements
• Execute physical inventory process.
• Utilize inventory management system to ensure adequate stock levels
• Maintain and develop strong vendor relationships.
• Maintain all restaurant appearance guidelines. 
• Establish and maintain proper safety practices for guests and staff.

OTHER FUNCTIONS:   

• Work with applicable Events departments to coordinate, staff, and oversee Catering events as needed.
• Work with F&B Director to ensure all procedures and policies are in place regarding inventory management.  
• Work as a server, host, or bartender as needed
• Coordinate all restaurant maintenance and repair needs.
• Work with groups and internal departments to organize events.

SUPERVISORY DUTIES:    

• Direct Reports:  12-15 full/part time employees

COMPETENCIES  

KNOWLEDGE, SKILLS & ABILITY:   

• Excellent customer service abilities.
• Strong leadership and management skills with ability to motivate staff.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite and ability to learn a variety .
• Organized with attention to detail.
• Works well under pressure and deadlines; ability to multitask.
• Ability to manage inventory.
• Strong understanding of POS and inventory management software
• Thorough understanding of company policies and practices.

SUPERVISORY DUTIES

• Direct Reports:  12-15 full/part time employees

POSITION TYPE AND EXPECTED HOURS OF WORK

• Must be available to work early mornings, evenings, weekends, and holidays.
• Schedules and hours may fluctuate depending on business need and season.

WORK ENVIRONMENT

• Work is performed in a predominantly indoor environment (70%). Some outdoor settings may be required with exposure to extreme weather conditions and temperatures (30%). Access to work setting is via a gondola.

PHYSICAL DEMANDS

• Ability to stand on feet for extended periods of time.
• Prolonged periods of sitting at a desk and working on a computer.
• Heavy lifting required up to a minimum of 50 lbs. 
• Ability to reach, crouch, bend, push, pull, and grasp to stock and set restaurant, make food and beverage product, and operate POS. 
• Hearing and ability to receive detailed information through oral communication at a normal speaking level in a crowded, loud restaurant environment.

• High school diploma or GED
• Minimum one year of progressive management experience in food and beverage.
• Minimum three years previous experience in the restaurant industry in a resort setting. 

PREFERRED EDUCATION AND EXPERIENCE:   

• Bachelor’s degree in Hospitality, Business Management, or related field preferred, but less formal education with more on-the-job experience may be substituted.
• Previous experience managing fast paced restaurant in a tourist location

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• TIPS certification

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

AAP/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.