Group Sales and Services Manager - Year-Round Full Time

Position Title: Group Sales and Services Manager

Reports To: Director of Sales

Department: Sales/GE

Classification: Full Time Year-Round

GENERAL PURPOSE:

Solicit, sell and manage local, regional, national, and international Jackson Hole Mountain Resort (JHMR) groups on a year-round basis. Develop group business to align with all JHMR initiatives with the emphasis on a positive group guest experience.

ESSENTIAL FUNCTIONS:

· Responsible for all aspects of group sales for Jackson Hole Mountain Resort as it pertains to group lift ticket sales, ski/snowboard rentals, Mountain Sports School (MSS) and other on-mountain activities and services.

· Manage sales of all catering events including: wedding/social events, corporate group events, ski club functions and other catering events

· Promote and sell JHMR products and services, including lift tickets, rentals, MSS activities, retail and catering functions to local, regional, national and international groups and special events.

· Prepare cost estimates, proposals and bids for JHMR group products and venues in a timely and professional manner.

· Implement and manage leads to track all inquiries and follow up to ensure regular contact.

· Actively solicit existing and new accounts and promptly respond to all inquiries.

· Sell and coordinate all aspects of group programs to increase revenue and ensure group guests have a memorable and enjoyable experience, from the initial inquiry and sale to the final billing.

· Sell JHMR catering products and venues to increase revenue.

· Complete group contracts and manage complete contracting process and follow-up.

· Once catering event is contracted, coordinate with F&B Catering Manager for execution of site visits, BEOs and other events to ensure successful execution of catering functions.

· Maintain accurate records, coordinate billing with F&B team, and process payments including deposits and reconcile group bills with the accounting department in a timely manner

· Coordinate with lodging entities to share lodging options with groups.

· Manage summer and winter programming as needed

· Strategize with Director of Sales to develop and execute group sales and marketing plan to secure group business throughout the year including digital, print, and social media channels.

· Work with the Marketing department to produce sales and marketing materials for wedding, social and regional/national groups.

· Maintain accurate communications, group reports and databases

· Maintain, strengthen, and coordinate community relationships focusing on (but not limited to) regional groups, bus tours and wedding/social occasions.

· Sell and process group lift ticket and activity orders in RTP. Distribute and adjust tickets as needed.

· Provide detailed reporting and analytics for group business when needed.

· Represent JHMR at travel and trade shows as needed.

· Participate in local travel industry familiarization (FAM) tours.

· Shared Sales duties as needed

· Special projects as assigned.

JOB QUALIFICATIONS

KNOWLEDGE, SKILLS & ABILITY:

· Strong written and oral communication skills.

· Strong organizational skills with close attention to details.

· Strong promotional and sales skills.

· Working knowledge of Microsoft Office Suite and proficient computer skills to learn new software programs.

· Strong interpersonal skills.

· Working knowledge of resort operations.

· Ability to work in a variety of situations requiring adaptability and flexibility.

· Valid driver’s license

TRAVEL

Travel required but will be minimal, approximately 7-12 days per year. Travel may be local, domestic, or international. Travel may occur by car, bus, or airplane and will require overnight stays.

REQUIRED EDUCATION AND EXPERIENCE

· High school diploma or GED

· Bachelor’s degree or equivalent years of experience.

· Minimum 2 years business experience working with high profile clients.

· Minimum 2 years in Sales, Event Management, or related field.

PREFERRED EDUCATION AND EXPERIENCE

· Bachelor’s degree in Business or Hospitality Management.

· Previous Experience in group sales/catering and marketing

· Previous experience in resort operations

· Working knowledge of RTP software

· Strong working knowledge of JHMR operations.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

AA/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.