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JACKSONVILLE ELECTRIC AUTHORITY is hiring: Program Manager Corporate Video Produ

JACKSONVILLE ELECTRIC AUTHORITY
Jacksonville, FL Full Time
POSTED ON 2/6/2025
AVAILABLE BEFORE 5/5/2025

The program manager is responsible for managing all aspects of production toward the highest levels of communications effectiveness and production efficiency and quality.  The program manager works closely with the colleagues on the Communications team to assess needs and produce communications products that effectively deliver relevant messaging. The program manager knows their target audience; and knows how to deliver the right message, through the right channel at the right time. To be successful, analytical skills, editing, design, strong oral and written communication skills, project management skills as well as problem-solving skills are required. As an experienced professional who is proactive and results-oriented, with solid relationship skills, this manager must be detail-oriented with the ability to multi-task. This person must possess strong project management skills and be capable of interfacing with all parts of the organization from senior executives to field employees.

  • Assign production work to a designated group of artists and provide day-to-day direction to the group including feedback and coaching.
  • Provide project analysis, timing, budget input and production issue feedback to project managers or director as appropriate.
  • Identify and recommend alternative communications solutions to issues.
  • May write copy for collateral print pieces.
  • May provide / manage photographic / videography services.
  • Maintain a consistent level of production and file preparation for high-end assembly.
  • Execute advanced projects and resolve complicated situations.
  • Maintain production knowledge by keeping current with industry developments.
  • Develop, implement and / or maintain communications tactics and content that support the communications strategies.
  • Develop concepts and scripts for JEA owned and paid media including collateral, jea.com, videos, audios, podcasts, and social media.
  • Measure and analyze all multimedia projects.
  • Identify needs, objectives and design approaches for each initiative and develop schedules and budgets accordingly.
  • Provide performance reports to management as agreed upon.
  • Work collaboratively with various departments to deliver relevant training components.
  • Manage the full complement of multimedia requirements for owned media.
  • Perform other duties as required.

Knowledge of :

  • Superior interpersonal, communication and customer service skills
  • Ability to interact effectively with internal clients and employees at all levels.
  • Project management and resource allocation
  • Works independently as well as in a team atmosphere.
  • Knowledge of design, layout, typography, and prepress production.
  • Understands and implements graphic concepts and direction provided by project managers and internal customers.
  • Advanced oral and written communication skills best practices and the ability to execute.
  • Advance writing techniques and styles for print and electronic channels.
  • Advanced problem-solving skills and the ability to execute.
  • The basic needs and desires of JEA customers regarding electric, water and wastewater as well as the business itself.
  • The lifetime value of customer relationships and methods to maximize customer loyalty.
  • Techniques and methodologies utilized in research and analysis.
  • Employee communications and engagement techniques
  • Ability to :

  • Provide strategic communications counsel, using best practices, to support management in proactively identifying and mitigating issues.
  • Develop, maintain and / or implement communications tactics that support communications strategies (e.g. print materials, digital content) and measure and analyze all communication strategies
  • Interface with senior executives and all levels of management.
  • Demonstrate excellent interpersonal skills including customer service, and leadership.
  • Demonstrated ability to effectively manage multiple priorities and projects and meet deadlines.
  • Demonstrated effective, analytical problem identification and resolution skills.
  • Use excellent persuasion skills with the ability to be calm under pressure, may be required to be in positions that deal with sensitive or controversial subjects.
  • Manage customer and community relationships.
  • Work effectively across processes to ensure effective handoffs ensuring seamless delivery of process.
  • Understand and resolve external and internal customer issues.
  • Manage projects, from inception to completion.
  • Manage sub-contractors such as communications partners, printers, videographers, news services, etc.
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