What are the responsibilities and job description for the Floor Manager position at Jacob's Pickles SONO?
Here at Pickle Hospitality, we intend to provide a dynamic hospitality experience while maintaining unmatched guest satisfaction. We are committed to delivering quality, consistency, and value. No matter the venue our the concept, we search for those who have a genuine desire to do things right and are excellent team players. Together we orchestrate the Pickle Hospitality experience- an unmatched guest experience that continues to bring new comers and neighbors alike. If you’re a driven individual with a passion for warm hospitality and a fast paced environment, welcome home!
Jacob's Pickles newest full service restaurant in South Norwalk, Connecticut is ready to start building a team of hospitality driven professionals. Representing the “Best of Southern” cuisine, Jacob’s Pickles offers signature Southern comfort food and warm hospitality. Our philosophy is simply put to care for employees and nurture our guests, while maintaining a welcoming environment. We pride ourselves in making a commitment to our community, while developing strong relationships with local farmers and purveyors. As a team, we work to create an inviting atmosphere for our guests. We encourage all team members to let their personalities shine through while adhering to our steps of service. Our guests should feel as though they’re having a top notch dining experience without the pretentiousness of a typically stuffy 5 star restaurant.
We have strong values we share as a team:
- Insight of current trends regarding artisanal food and spirits. A vast knowledge of artisanal food, cocktails and craft beer a strong plus.
- Working in a fast paced environment with a relaxed attitude -we support and enjoy each other through it
- Making people feel welcome and comfortable- treat every guest, employee and vendor with respect.
- Letting your personal creativity come through-we attract an eclectic mix of staff but we're all down to earth and unpretentious
Floor Manager Job Description
The candidate must be driven to lead, nurture and motivate a high performing team:
- Should have top industry experience and the ability to raise our already high standards of quality and guest satisfaction.
- 2 years of operational restaurant management experience (front of the house)
- Excellent work ethic and dedication to the hospitality industry.
- Has and influential philosophy leadership and floor management presence based on mutual respect and organization coupled with strong business acumen.
- Lives the hospitality quotient and necessary communication skills. Cultivating and continuously improving guest rapport with new guests as well as our returning guests.
- The ability to maintain a calm demeanor under pressure while understanding the principles of People, Product and Process.
- Adheres to guidelines with regard to company standards.
- Strong computer and reservation/table management skills; Toast, Resy, 7shifts
- Maintains a clean, safe, hazard-free work environment within area of responsibility
- Certification by ServSafe required, Cicerone and T.I.P.S. is a huge plus.
- Must have a flexible schedule and available to work nights and weekends
