Volunteer Engagement Supervisor (San Diego, CA)

• The San Diego Food Bank feeds approximately 400,000 people every month in partnership with 450 nonprofit community partners.
• We are the fourth largest independent food bank in the country.
• We distributed 44 million pounds of food in fiscal year 2021-2022; 31% of that food being fresh produce.
• We have a 99% rating on Charity Navigator.
• We are committed to innovation and sustainability to reduce our impact on the environment. We have 1,400 solar panels, we are LEED v4 Gold Certified, we have a 3,600 sq. ft composting and recycling center that houses our recycling and composting machine, and received the 2020 Business Waste Reduction & Recycling award?

• Oversee and support the Volunteer Engagement Specialist in scheduling volunteers for all activities, ensuring smooth operations.
• Act as a primary troubleshooter for scheduling conflicts, cancellations, or last-minute changes, stepping in when necessary to adjust shifts.
• Ensure the Volunteer Engagement Specialist maintains accurate records and updates volunteer schedules in the volunteer management system (e.g., Volunteer Hub).
• Setup and utilize volunteer management software (e.g., Volunteer Hub) to track shifts, monitor attendance, and maintain accurate calendars for staff reference.
• Collaborate with the Operations Volunteer Manager to ensure adequate coverage and efficient deployment of volunteers across all sites to meet operational needs.
• Send out communication to volunteers about upcoming opportunities, shift needs, and other scheduling updates.
• Create and administer documentation for court-ordered community service volunteers, ensuring proper tracking and compliance.

• Work alongside the Specialist to create a welcoming, engaging environment for volunteers during shifts.
• Lead onsite volunteer check-ins, orientations, and answer inquiries to enhance volunteer satisfaction.
• Gather and analyze volunteer feedback from surveys and interactions, making recommendations to improve volunteer experiences.
• Collaborate with the Specialist, Events team, and Director of Corporate Partnerships to recognize and celebrate volunteers through appreciation initiatives and events.
• Develop content and resources (e.g., newsletters, training materials) to foster a positive and inclusive environment for volunteers.

• Support volunteer recruitment efforts, ensuring adequate coverage for all programs and events.
• Assist in relationship building with community groups, businesses, and schools, supporting outreach efforts led by the Director.
• Help execute volunteer marketing campaigns and social media initiatives as directed.
• Provide public presentations at orientations, outreach events, and corporate engagement sessions as needed.

• Maintain and analyze data from volunteer management software to identify trends in participation, recruitment success, and program impact.
• Serve as the subject matter expert on the volunteer database, ensuring accurate data entry, system updates, efficiency, automation, and training for staff on its use.
• Prepare and deliver regular reports to the Director of Corporate Partnerships on volunteer engagement, scheduling efficiency, and recruitment outcomes.
• Track and document volunteer hours, ensuring accurate reporting of metrics to leadership and other departments.

• Provide daily support and guidance to the Volunteer Engagement Specialist, ensuring efficiency in volunteer coordination.
• Approve timecards and PTO requests for the Specialist and coordinate coverage when needed.
• Lead regular check-ins with the Specialist to discuss workflow, challenges, and process improvements.
• Act as a backup for the Specialist when needed, ensuring continuity in volunteer scheduling and engagement.
• Ensure compliance with organizational policies regarding volunteer participation, safety, and confidentiality.
• Stay updated on best practices and trends in volunteer engagement to continuously provide input and ideas on program improvement.
• Other duties as assigned.

• Best practices in volunteer management, including recruitment, onboarding, engagement, and retention strategies.
• Proficiency in volunteer management software (e.g., Volunteer Hub) for scheduling, tracking, reporting, and communication.
• Understanding of public speaking principles and presentation techniques for orientations, outreach, and community events.
• Strong customer service skills to foster volunteer engagement and build lasting relationships.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with data management tools for program tracking and analysis.

• Coordinate and oversee the scheduling and management of a high volume of individual and group volunteers across multiple sites.
• Communicate effectively with staff, volunteers, and external partners to ensure alignment and seamless volunteer experience.
• Cultivate relationships with potential volunteers, businesses, and community groups to enhance engagement and expand the volunteer base.
• Analyze volunteer program data to drive informed decision-making, improve outcomes, and optimize program efficiency.
• Prioritize tasks, stay organized, and consistently meet deadlines in a dynamic, fast-paced environment.
• Prepare and deliver accurate reports on volunteer hours, recruitment efforts, and engagement initiatives for internal and external stakeholders.
• Collaborate with other departments to align volunteer efforts with organizational goals, maintaining strong internal partnerships.
• Demonstrate strong organizational and time-management skills, balancing multiple priorities with attention to detail.
• Identify challenges and develop creative solutions and engagement strategies to enhance the volunteer program.
• Supervise staff and processes to ensure all volunteer needs are met throughout the organization.

• Bachelor's degree in Nonprofit Management, Business, Communications, or a related field. Combination of education and experience will be considered
• Minimum 2-5 years of experience in volunteer coordination, program management, or a related field, with a strong preference for experience in volunteer recruitment and engagement.
• Certification in Volunteer Administration or a similar credential, preferred
• Combination of education and experience can be considered
• Must have experience working with volunteer management systems or CRM platforms (e.g., Volunteer Hub, Salesforce), including data entry, reporting, and system maintenance.
• Proven experience pulling reports, analyzing trends, and using data insights to drive decision-making and improve program outcomes.
• Proficiency in data analysis and reporting, with attention to detail and accuracy.
• Staff supervisory experience is a plus.
• Bi-lingual, preferred
• Valid CA Driver’s License
• Must have access to transportation

• This is a full-time, non-exempt/hourly/benefited position.
• A market-level competitive salary is between $28.50 - $34.50 per hour based on experience. 
• The compensation package includes a competitive salary and an excellent benefits package including: 403(b) plan with 200% employer matching; excellent health care coverage with free employee medical, dental and vision plans; company paid term life insurance; and a generous accrual of paid vacation and sick leave.

• Typical schedule is Monday – Friday, 8:00am – 4:30pm.
• Occasional overtime, late nights, or weekend shifts, based on business needs.
• Travel is required 20% - 40% of the time, primarily within San Diego County, including between North County location in Vista for volunteer recruitment efforts.

• Interested and qualified candidates should apply below.
• Submissions missing a resume will not be considered for the position.
• Background check and drug test are required for the position before employment starts.

This is a regular full-time position

Salary : $29 - $35