What are the responsibilities and job description for the J Resort - Hotel Front Desk Agent position at JACOBS ENTERTAINMENT INC?
A Legacy of Excellence
Entertaining Your World
Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.
Jacobs Entertainment is currently in search of a “Hotel Front Desk Agent” for the All-New J Resort. The J Resort is a full-service hotel-casino with over 500 rooms and wide variety of Slots and Table Games. The J has a unique blend of original art, live music, bold flavors, luxurious accommodations, and exciting casino action…And we are just getting started!
Be a part of the transformation of Reno’s newest premier resort—A Reno resort unlike any other.
Our employees are supported with a comprehensive benefits program that include the following:
- $200 Referral Bonus
- Tuition Reimbursement
- 7 paid Holidays
- 80 hours of Vacation after 1 year of employment
- We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
- Employee Assistance Program FREE of charge
- Company paid Life Insurance and AD&D
- Matching 401K program after 90 days
- Employee Meal Discounts
- Ongoing learning and development programs
- Work towards your future advancement within the company—most of our supervisors and managers are promoted from within
Essential Job Responsibilities and Duties:
- Registers the guests into the hotel by entering their information in the computer and assigning rooms according to guest’s needs or preferences
- Accept all payments in cash, traveler’s checks or credit card and processes transaction
- Directs the guests to room and calls a bellman to assist with luggage as necessary
- Computes expenses incurred during their stay such as phone calls, pay-per-view movies, room service, etc.…and accepts payment for same
- Coordinates with Bellman regarding luggage pick up for check outs
- Books or makes future reservations
- Accepts payment for advance reservations when necessary
- Answers phone takes messages and relays them when needed
- Coordinates with other departments concerned regarding room availability and other matters related to front desk operations
- Assists with special requests, complaints, and problems
- Prints all transactions at the end of the shift and reconciles totals with computer printout against cash on hand
- Prepares and balances the shift end report and submits it to supervisor
Skills, Education and Other Requirements:
- High School Diploma or equivalent preferred but not required
- Knowledge of Microsoft Word
- Fluent in English
- Previous experience in the Hotel/Hospitality Industry preferred
- Gaming Card, to enroll new members to our players club
- Identification that establishes identity
- Identification that establishes the right to work in the United States
