What are the responsibilities and job description for the Hotel Front Desk Agent position at SUGAR BOWL SKI RESORT?
Sugar Bowl Resort is looking for a Hotel Front Desk Agent to handle all hotel guest check in/checkouts and other related guest charges. The Hotel Front Desk Agent will handle telephone and reservations inquiries for both hotel rooms and property rentals accurately, efficiently, courteously, promptly and professionally while promoting hotel services and ensuring maximum room revenues. While maintaining a professional image you will be required to identify, show sensitivity and respond to our guests needs safely and promptly to ensure complete satisfaction to all our guests.
Why Sugar Bowl?
Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like.
Who you are
- High School Diploma or equivalent
- Previous Hospitality experience/training advantageous
- Must be able to work as part of a dynamic quality driven team
- Must be able to work in a high paced environment
- Must be able read, write and speak English fluently
- Must be able to make simple arithmetic computations
- Must be able to understand written and verbal direction
- Must have a great speaking voice and excellent telephone etiquette
- Must have an excellent customer service experience
- Must have knowledge of the surrounding area
- Previous property management system experience advantageous
- Must have excellent organizational skills
- Must be able to work shifts, mornings or nights, including weekends and holidays
- Must be able to lift 20-50 pounds
What you will do
- Answering the telephone and making reservations
- Processing deposits and cancellations
- Reservations
- Guest correspondence
- Handling complaints
- Generating reports
- Check in / check out
- Assisting guests with concierge services
- Relaying messages to guests
- Greeting all guests in a cheerful manner
- Responding to emergency procedures
- Promoting the Hotel / Resort
- Some cleaning of the hotel common areas
- Some housekeeping duties as needed
Winter Benefits
- Employer sponsored 401k plan after 1000hrs (and 1-yr)
- Excellent professional and training development
- Free ski and tubing passes for employees
- Free ski passes for dependents
- 50% off food at our cafeterias
- Free group ski and snowboard lessons for employees
- Excellent discounts on competitive and non-competitive Snow Sports Programs
- Employee discounted lift tickets for family and friends
- Lift ticket discounts at tons of resorts including 24 destinations thanks to the Mountain Collective
- Hotel discounts
- Employee ski reciprocal programs
Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.
