What are the responsibilities and job description for the Lodge Casino - Guest Services Shift Manager position at JACOBS ENTERTAINMENT INC?
A Legacy of Excellence
Entertaining Your World
Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.
The Lodge Casino is currently in search of a “Guest Services Shift Manager”. We are Colorado's First Choice For Fun not only for our guests, but for our employees too! If you are looking for a fun and exciting atmosphere, now is the perfect time to jump start your career. The Lodge Casino opened its doors in June 1998, in Black Hawk, CO. Our property features more than 52,000 square feet of state-of-the-art gaming space, four delicious restaurants, nearly 900 slot machines, 23 table games, four bars and 50 spacious boutique hotel rooms.
Our employees are supported with a comprehensive benefits program that include the following:
- $200 Referral Bonus
- Tuition Reimbursement
- 7 paid Holidays
- 80 hours of Vacation after 1 year of employment
- 48 Hours of Sick Time available immediately and renews annually
- We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
- Employee Assistance Program FREE of charge
- Company paid Life Insurance and AD&D
- Matching 401K program after 90 days
- Employee Meal Discounts
- Free Parking
- Discounted Bus Tickets
- Ongoing learning and development programs
- Work towards your future advancement within the company—most of our supervisors and managers are promoted from within
Essential Job Responsibilities and Duties:
- Knowledgeable of all Guest Services and club functions and must possess the ability to train staff with all facets of the Guest Service Department
- Assists with scheduling, payroll, and tracking attendance
- Assists with annual reviews and evaluations for staff
- Assists with interviewing and hiring new staff members
- Assists with proper training of staff, assist with coaching of staff as needed
- Assists and oversees the tracking of variances and discrepancy notices for Guest Service staff
- Serves as a liaison with other departments within the Casino
- Assists with the responsibility to ensure Guest Services personnel follow and understand internal procedures, check cashing, Title 31, ICMP’s and all gaming regulations and accounting practices
- Proficient with all guest service databases
- Provides support for issues and concerns that may occur during business hours
- Assists with the inventory of bus passes and ordering of supplies
Skills, Education and Other Requirements:
- Previous cash handling and prior casino experience preferred
- 2 years supervisory experience required
- Strong organizational and mathematical skills
- Basic computer skills, Word and Excel
- Must be knowledgeable of Colorado Gaming rules and regulations
- Must possess a valid Colorado Gaming License
- Identification that establishes identity
- Identification that establishes the right to work in the United States
Don't want to drive to Black Hawk?
Take a look at the casino bus routes at www.casinoshuttle.com and www.aceexpresscoaches.com.
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