What are the responsibilities and job description for the Client Experience Program Specialist position at Jaguar Land Rover?
POSITION: Client Experience Program Specialist. This role is a key part of our business, and we are passionate about our people being at the heart of everything we do.
We are committed to fostering a diverse, inclusive culture that represents our global customers and society. In this role, you will develop and implement collaborative models to drive recruitment and training of new resources into the JLR network through partnerships, in retailer models, Academy-led models and others.
You will maintain and innovate reward and recognition programs for retailer staff to increase retention. Your goal will be to design, launch and monitor retailer recruitment initiatives, work with organizations to promote JLRNA retailer network recruitment initiatives, and track/report placements and retailer progress.
You will also communicate with vendors, process Purchase Orders and invoices for the training department. With lots of projects and relationships to build, this role offers a challenge that will help your career grow within an iconic organization.
Responsibilities:
Requirements:
About us:
We are a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job. Be part of an international, inclusive, and open-minded company. Global Bonus Program based on company performance. You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
We are committed to fostering a diverse, inclusive culture that represents our global customers and society. In this role, you will develop and implement collaborative models to drive recruitment and training of new resources into the JLR network through partnerships, in retailer models, Academy-led models and others.
You will maintain and innovate reward and recognition programs for retailer staff to increase retention. Your goal will be to design, launch and monitor retailer recruitment initiatives, work with organizations to promote JLRNA retailer network recruitment initiatives, and track/report placements and retailer progress.
You will also communicate with vendors, process Purchase Orders and invoices for the training department. With lots of projects and relationships to build, this role offers a challenge that will help your career grow within an iconic organization.
Responsibilities:
- Design, launch and monitor retailer recruitment initiatives.
- Work with organizations to promote JLRNA retailer network recruitment initiatives.
- Maintain and innovate current reward and recognition programs.
- Track/reporting of placements and retailer progress.
- Communicate with vendors; process Purchase Orders and invoices for training department.
Requirements:
- Bachelor's Degree is preferred, or equivalent work experience.
- Minimum 3 years experience related to the role.
- Experience with recruitment and retention programs.
- Experience with reward and recognition programs.
- Financial literacy.
- Fluent in Microsoft Office (Primarily Outlook, PowerPoint, and Excel).
- Strong organizational skills with a keen attention to detail.
- Excellent interpersonal and presentation skills are essential, and must be comfortable presenting to all levels of management.
About us:
We are a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job. Be part of an international, inclusive, and open-minded company. Global Bonus Program based on company performance. You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
