Client Experience Training Specialist

POSITION: Client Experience Training Specialist

LOCATION: Mahwah, NJ

RECRUITMENT SALARY RANGE: $70,500 - $92,000*

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Client Experience Training Lead, you will be responsible for helping transform our training function by living the creators code and delivering the modern luxury vision and new purpose for JLRNA retailers. The successful candidate will be responsible for the planning, development, and creation of Jaguar Land Rover North America’s Client Experience training content for retailers in the US and Canada. Training topics include product, process, system, leadership, purchase experience, and job role training. This role is also responsible for the digital transformation of JLRNA’s training content, localization of globally developed training content, creation of North American specific training, and periodic reviews and updates of existing training content.

WHAT TO EXPECT:

In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it’s a challenge that will help your career grow within an iconic organization. Here’s what to expect:

• Plan, lead, or deliver production, development, or localization of training assets and other retailer-facing material to support JLRNA retailer training. Includes working with JLRNA’s training partner on the creation, modification, updating, or localization of all non-technical training content.
• Plan and implement digital/mobile training platform.
• Innovate and create ideas to improve Client & Product training to align to the modern luxury vision
• Review and localize all product training assets for local product accuracy
• Work with JLRNA’s training partner to develop and produce North American specific product training content
• Liaise with the Training Program Lead with training content development for launch training events and programs
• Liaise with Product Planning, Marketing, Tech Services and the Global training team in the UK on development of appropriate assets (videos, walk around guides, handover guides, Did You Know, quick reference guides, etc.) to ensure retail staff clearly understand how to operate the features of, sell, and deliver our vehicles
• Ensure all new features or technology considered “difficult to understand” are included in annual training planning and for budget purposes
• Coordinate timely deployment of assets in line with vehicle launches and product schedules
• Help lead the creation of the training goals, asset delivery plan and methods, training platforms, program logistics, measurement, and finances of the JLRNA training program
• Support other JLRNA training activities as required

WHAT YOU WILL NEED:

Along with your ambition to achieve the exceptional, there are several skills that you’ll need to have to help you succeed here, including:

• Bachelor’s Degree is preferred, or equivalent work experience
• Minimum 3 years’ experience with Training/OEM/Industry
• Can facilitate and learn appropriate content and leverage appropriate experts
• Fluent in Microsoft Office
• Strong organizational skills with a keen attention to detail
• Excellent interpersonal and presentation skills are essential, and must be comfortable presenting to all levels of management

Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

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  Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

SO WHY US?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• Global Bonus Program based on company performance
• You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy
• We offer a discounted Luxury Vehicle Car Program
• Employees also receive generous health care and retirement plans
• Quarterly Chair Massages
• Maternity/Paternity Leave
• Complimentary lunch
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

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