What are the responsibilities and job description for the Customer Service Technical Senior Specialist position at Jaguar Land Rover?
POSITION : Customer Service Technical Senior Specialist
RECRUITMENT SALARY RANGE : $92,000 - $115,000
LOCATION : Field based role - Los Angeles Metro Area
At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.
Reporting to the Product Investigation Manager, you will be responsible for supporting all potential technical litigation activities. This includes retailer counseling on the lemon law, assisting Consumer Affairs and the CRC with potential lemon law issues, and assisting and supporting the Legal Department in technical litigation..
WHAT TO EXPECT :
In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it's a challenge that will help your career grow within an iconic organization. Here's what to expect :
- Provide technical assistance in determining whether a vehicle has a defect that qualifies for a repurchase under the lemon law
- Assist and support all aspects of the Dealer Facilitated Trade process including assisting with the required DFT paperwork and retailer inquiries
- Assist and support Consumer Affairs and the CRC with potential lemon law claims and vehicle repurchase requests
- Identify retailer process deficiencies
- Assist and support the Legal Department in all aspects of technical litigation
- Serve as JLRNA's person most knowledgeable witness at deposition on vehicle technical issues and pre-litigation processes
- Attend mediations, arbitrations, and settlement conferences
- Interface, coordinate, and work closely with outside counsel
- Provide an initial technical review of litigation
- Serve as a JLRNA trial witness
- Represent JLRNA in Small Claims Court
- Perform additional responsibilities as required
WHAT YOU WILL NEED :
Along with your ambition to achieve the exceptional, there are several skills that you'll need to have to help you succeed here, including :
Schedule : Field- Traveling at least 80% of the time
SO WHY US?
Thank you for your interest in working for us, we love it here and think you will too!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.
WEAREJLR
WEAREJLR
At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.
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OUR RECRUITMENT PROCESS
Find out what to expect at each stage of the process along with some hints and tips.
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INSIDE JLR
Find out more about working here in our JLR Life Blog :
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WHAT WE OFFER
We look after our employees by offering a host of benefits and investing in their talent through award-winning training
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Salary : $92,000 - $115,000
