Experienced Restaurant Expeditor/Expo (Dinner/PM Service)

Job Summary:

The Jake's Restaurant Expeditor is responsible for communicating and coordinating all restaurant food orders between waitstaff and cooks. This position is a kitchen position that requires an understanding of kitchen line station flows, hot line, cold line, prepping and dishwasher stations. The expediter must have cooking experience in all cooking stations. The expediter also works with the food runners in ensuring high quality dishes are delivered to our guests in a timely manner. Expediters also must handle complaints or issues as they arise with a calm demeanor and a guest hospitality focus that resolves problems. 

General Duties and Responsibilities:

• Actively practice exceptional hospitality, utilizing S.A.N.E., Finding the Yes, and Collecting and Connecting Dots.
• Embody and practice the Company Purpose (Creating Happiness) and Four Core Qualities (Friendliness, Show, Delight and Promptness).
• Follow standards of service/mystery shop standards with each and every guest, each and every time. 
• Be a Creative Problem Solver-do what’s needed to make the guest happy.
• Attend all scheduled staff meetings and supplemental training sessions, being attentive and taking notes when appropriate.
• Arrive to work on time and consistently follow shift schedule.
• Be familiar with and follow all safety protocol including emergency, COVID, health department/food safety, and alcohol awareness.
• Maintain a positive work atmosphere by acting and communicating in a manner that promotes harmony with guests, co-workers, and management.
• Perform additional duties as requested by management.

Specific Duties and Responsibilities:

• Plan and manage order flow.
• Make sure that all the orders are prepared in time.
• Assist and manage the final preparation of different food and dishes.
• Control and oversee dishes before they leave the kitchen.
• Ensure adherence to all relevant quality and sanitation rules and regulations.
• Provide assistance in cleaning activities.
• Serve as a contact point for the kitchen and the wait staff. 
• Take care of customers with special needs and requests.
• Ensure excellent client service.
• Give suggestions for the improvement of the restaurant’s offerings and reputation.
• Execute a variety of different tasks as needed in accordance with managers requests and directions.

Essential Duties and Responsibilities:

• A team player with a positive attitude.
• Quick and flexible learner.
• Attention to detail.
• Communication and collaboration skills
• Flexibility and willingness to adapt to changes.
• Driven and self-motivated.
• Maintain customer privacy, behave with open-mindedness and cultural sensitivity.
• Strong attention to detail and problem-solving ability.
• Patience and the ability to maintain a professional demeanor.
• Performs other related duties as assigned.
• Follow all safety and state guidelines for preventing transmission of Covid-19 and other illnesses.

Uniform Requirements:

As a team member, we believe it is important to leave a favorable impression on all of our clients and co-workers. You represent our Company, and it is essential to our business that you portray a professional image to our clients/customers and visitors. No work out/gym clothes are permitted including leggings or athletic shorts. All clothing items must be in good condition – faded, torn, frayed, or showing any signs of distress are not acceptable. Please refer to the employee handbook for additional details.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.

• Understanding of quality standards and health & safety regulations.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.
• Constant standing and bending.

Education and Experience:

• At least two years related experience preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time.

Salary : $16 - $18