What are the responsibilities and job description for the Client Service Representative position at Jamar Construction?
We are seeking a dedicated and enthusiastic Client Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met. You will play a crucial role in fostering strong customer relationships and contributing to the overall success of our organization.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, assisting customers in making informed decisions.
- Manage customer accounts and maintain accurate records using Customer Relationship Management (CRM) software.
- Analyze customer feedback and market trends to identify opportunities for improvement.
- Collaborate with sales teams to support account management and enhance customer satisfaction.
- Assist with project management tasks as needed, ensuring seamless communication between departments.
- Maintain a thorough understanding of our SaaS offerings to effectively address customer needs.
Skills
- Strong customer service skills with the ability to communicate effectively both verbally and in writing.
- Experience in sales or account management is highly desirable.
- Proficiency in Salesforce or similar CRM platforms is a plus.
- Ability to analyze data and market trends to inform decision-making processes.
- Excellent organizational skills with a focus on project management capabilities.
- A proactive approach to problem-solving and a commitment to delivering outstanding service.
Join us in providing exceptional customer experiences while growing your career in a supportive environment!
Job Type: Full-time
Pay: $25.13 - $28.54 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Internet reimbursement
- Life insurance
- Paid time off
- Paid training
- Professional development assistance
- Relocation assistance
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
- 10 hour shift
- 8 hour shift
Ability to Commute:
- Glen Rock, NJ 07452 (Preferred)
Ability to Relocate:
- Glen Rock, NJ 07452: Relocate with an employer provided relocation package (Preferred)
Work Location: Hybrid remote in Glen Rock, NJ 07452
Salary : $25 - $29
