Patient Care Coordinator

The Patient Care Coordinator (PCC) at Jamestown Healing Clinic serves as a vital link between our patients and healthcare services. This part-time role, with Monday-Saturday availability from 5:30 AM to 2:30 PM, encompasses a wide range of responsibilities, including patient care coordination, exceptional customer service, and administrative support. The PCC is responsible for ensuring a smooth and welcoming experience for all patients utilizing our dental and medical services. This position requires a professional demeanor, excellent attendance, a strong understanding of general office receptionist duties, exceptional communication skills, and a genuine passion for providing outstanding customer service to both patients and colleagues.

Responsibilities:

• Patient Interaction & Reception:
• Greet patients and visitors in a timely, professional, courteous, and friendly manner.
• Check patients in for appointments quickly and accurately.
• Assist patients with general tasks, such as completing paperwork, forms, or arranging transportation.
• Phone & Appointment Management:
• Quickly and accurately manage incoming calls from a multi-line phone system, including composing and routing messages.
• Schedule patient appointments accurately according to JHC procedures.
• Administrative & Financial Duties:
• Collect, verify, and input patient demographic data and insurance information.
• Scan insurance cards into the electronic health record.
• Accurately collect and post patient co-payments and outstanding balances.
• Post payments.
• Verify and update insurance information.
• Perform a variety of clerical, financial, and administrative duties.
• Compliance & Professionalism:
• Adhere to all JHC policies and procedures, including safety standards, work practices as described in the Occupational Exposure Control Plan, and HIPAA regulations.
• Maintain a professional appearance and conduct.
• Understands and adheres to state (RCW, WAC) and federal confidentiality regulations (42 CFR part 2).
• Team & Development:
• Participate in clinic meetings.
• Cross-train to fill in for other non-medical JHC positions, such as Child Watch.
• Perform additional duties as assigned to meet the business needs of JHC.

Qualifications:

• High School Diploma or equivalent.
• Two (2) years of customer service experience.
• Basic money handling/management and office equipment experience.
• CPR/First Aid Certification or ability to complete employer-provided training upon hire.
• Computer proficiency in Microsoft Suite.
• Exceptional interpersonal skills, including effective verbal and written communication.
• Excellent organizational skills and the ability to prioritize multiple tasks.
• Must be able to successfully pass a criminal background investigation.
• Uphold all current vaccine requirements for employment.

Preferred:

• Associate's Degree.
• Experience in a dental office.
• Washington State Medical Assistant Certification eligibility for level A, C, E.
• One (1) year of reception experience in a clinic setting.
• Knowledge of medical terminology and medical billing processes.
• Effective time management, decision-making, and problem-solving skills.
• American Indian/Alaska Native preferences apply.

Job Type: Part-time

Pay: $20.91 - $27.18 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work Location: In person

Salary : $21 - $27