What are the responsibilities and job description for the Patient Care Coordinator - JHC position at JAMESTOWN SKLALLAM TRIBE?
Job Details
Description
The Patient Care Coordinator (PCC) at Jamestown Healing Clinic serves as a vital link between our patients and healthcare services. This part-time role, with Monday-Saturday availability from 5:30 AM to 2:30 PM, encompasses a wide range of responsibilities, including patient care coordination, exceptional customer service, and administrative support. The PCC is responsible for ensuring a smooth and welcoming experience for all patients utilizing our dental and medical services. This position requires a professional demeanor, excellent attendance, a strong understanding of general office receptionist duties, exceptional communication skills, and a genuine passion for providing outstanding customer service to both patients and colleagues.
Responsibilities:
- Patient Interaction & Reception:
- Greet patients and visitors in a timely, professional, courteous, and friendly manner.
- Check patients in for appointments quickly and accurately.
- Assist patients with general tasks, such as completing paperwork, forms, or arranging transportation.
- Phone & Appointment Management:
- Quickly and accurately manage incoming calls from a multi-line phone system, including composing and routing messages.
- Schedule patient appointments accurately according to JHC procedures.
- Administrative & Financial Duties:
- Collect, verify, and input patient demographic data and insurance information.
- Scan insurance cards into the electronic health record.
- Accurately collect and post patient co-payments and outstanding balances.
- Post payments.
- Verify and update insurance information.
- Perform a variety of clerical, financial, and administrative duties.
- Compliance & Professionalism:
- Adhere to all JHC policies and procedures, including safety standards, work practices as described in the Occupational Exposure Control Plan, and HIPAA regulations.
- Maintain a professional appearance and conduct.
- Understands and adheres to state (RCW, WAC) and federal confidentiality regulations (42 CFR part 2).
- Team & Development:
- Participate in clinic meetings.
- Cross-train to fill in for other non-medical JHC positions, such as Child Watch.
- Perform additional duties as assigned to meet the business needs of JHC.
Qualifications:
- High School Diploma or equivalent.
- Two (2) years of customer service experience.
- Basic money handling/management and office equipment experience.
- CPR/First Aid Certification or ability to complete employer-provided training upon hire.
- Computer proficiency in Microsoft Suite.
- Exceptional interpersonal skills, including effective verbal and written communication.
- Excellent organizational skills and the ability to prioritize multiple tasks.
- Must be able to successfully pass a criminal background investigation.
- Uphold all current vaccine requirements for employment.
Preferred:
- Associate's Degree.
- Experience in a dental office.
- Washington State Medical Assistant Certification eligibility for level A, C, E.
- One (1) year of reception experience in a clinic setting.
- Knowledge of medical terminology and medical billing processes.
- Effective time management, decision-making, and problem-solving skills.
- American Indian/Alaska Native preferences apply.
Qualifications
Salary : $21 - $27
