Front Services Assistant Manager

Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025.

Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego’s Business Journal.

The following and other duties may be assigned as necessary:

• Responsible for the efficient operation of the Valet/Bell functions ensuring 100% guest satisfaction, with emphasis on maintaining AAA 4 diamond service standards.

• Responsible for the efficient operation of the Valet function ensuring 100% guest satisfaction.

• Supervises the day-to-day activities with an emphasis on supervisory team consistency and accountability across all shifts.

• Enters information via UKG for payroll processing as needed.

• Utilization of CVPS to run reports on most productive, park/pulls, and create actionable items on any deficiencies.

• Works closely with Management and related leadership areas.

• Prioritizes the guest experience towards a strong focus and development on frontline service interactions.

• Serves as a leader for team members while fostering teamwork, team member morale, motivation, and open communication.

• Provides direction and support for all team members to achieve department goals and objectives.

• Coaches and develops team members using a consistent, approachable demeanor and clearly articulating expectations.

• Ensures business objectives, ethics, and values of Jamul Casino Resort.

• Helps maintain and enhance a safe, secure, and comfortable environment for our guests and team members.

• Ensures that guest problems/complaints are managed in a timely, effective, and courteous manner.

• Supervises training of all transportation staff with an emphasis on detail to ensure service levels consistent with Jamul Casino’s guest service standards.

• Coordinates cross training between all Valet departments/positions.

• You will work interchangeably in the Casino or Hotel to train and develop team members and perform administrative tasks and duties as needed.

• Responsible for thorough investigation of all vehicle damage/risk problems and accurate recording of investigation and final disposition.

• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

• Carries out duties associated with the following positions as necessary: Transportation Supervisor, Valet Attendant, Bell Person, and Transportation Host

• Monitors volume to ensure fast, friendly, and efficient service.

• Ensures that all Front Services Team Members behavior and appearance are in compliance with Jamul Casino Resort’s established policies.

• This position is very physical in nature and may require incumbent to run across flat land, as well as up and down stairs to park and retrieve cars when needed or covering an attendant. Incumbent must be able to reach and grasp to retrieve keys for customers' vehicles.

• Ability to drive cars of all types.

• Must be able to obtain and maintain a gaming license with Gaming Commission.

• Recruitment and hiring: Involved in interviewing, hiring, and terminations.

• Coordination of transportation services: Oversee and coordinate all internal and outsourced transportation services, including guest shuttles, valet vehicles, and any third-party transportation vendors.

• VIP and special guest coordination: Oversee VIP arrangements, including limo scheduling, and ensure VIPs are provided with exceptional service.

• Vehicle maintenance: Ensure all vehicles used for transportation (including shuttle vans, company cars, valet vehicles, and third-party vehicles) are properly maintained, cleaned, and inspected regularly.

• Other tasks and responsibilities may be assigned as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Supervisory experience required.

• Experience in resolving guest complaints and in dealing with the public required.

• Ability to sustain a high level of confidentiality and professionalism.

• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

• Highly organized and detail oriented.

• Public relations, interpersonal skills and team member motivational skills required.

• Ability to analyze a variety of technical problems resulting from a diverse nature of factors.

• Computer skills with proficiency in Microsoft Word, Office, Outlook, and Excel required.

• Must be able to work within a smoke-filled environment.

• Must be able to stand/jog 100% of shift.

• Must have a valid California Driver License

• Driving record must meet driver eligibility requirements of Jamul Casino’s insurance policy.