What are the responsibilities and job description for the Director of Operations And Business Development position at Jan Pro of the Ozarks?
Job Title: Business Development & Operations Coordinator (Commercial Janitorial Services)
Location: Rogers, AR
Job Type: Full-Time
Reports To: Nolen Hughes
Job Overview:
We are seeking a highly motivated and dynamic Business Development & Operations Coordinator to join our commercial janitorial team. This dual-role position requires an individual who excels in both sales and operational management. The successful candidate will be responsible for identifying and securing new business accounts, while also coordinating and servicing the day-to-day operations of existing accounts in a specified market area. You will play a key role in driving growth, ensuring customer satisfaction, and maintaining the highest standards of service for our commercial clients and the certified business owners who service them.
Key Responsibilities:
- Business Development:
- Identify and target potential clients within the designated market area.
- Prospect, generate leads, and cold call businesses to introduce services and establish relationships.
- Present and sell janitorial and facility management solutions tailored to client needs.
- Develop and implement sales strategies to meet revenue and growth targets.
- Negotiate contracts and pricing agreements with prospective clients.
- Maintain and update CRM systems to track leads, opportunities, and account status.
- Account Coordinator and Operations:
- Oversee the day-to-day operations of new and existing janitorial accounts.
- Act as the main point of contact for clients, addressing any concerns or service issues promptly with our certified business owners.
- Monitor and assess the quality of services provided, conducting regular site visits and brand standard audits.
- Maintain customer satisfaction by resolving issues, implementing corrective actions, and ensuring compliance with service standards.
- Manage special services and contract renewals for assigned accounts.
- Customer Service:
- Provide exceptional customer service by being responsive, professional, and proactive in communication.
- Foster long-term relationships with clients, ensuring their needs are met and their expectations exceeded.
- Collect customer feedback and implement improvements to enhance service delivery and client retention.
- Market Knowledge and Reporting:
- Stay informed about industry trends, competition, and market conditions.
- Analyze customer needs and adapt service offerings to meet changing demands.
- Prepare and present regular reports on business development activities, account status, and operational performance.
Qualifications:
- Experience:
- Proven experience in business development, sales, and account management, ideally in the commercial janitorial or facilities management industry.
- Strong track record of meeting or exceeding sales targets and managing client relationships.
- Previous experience in operations or service delivery management is highly preferred.
- Skills & Abilities:
- Excellent communication, negotiation, and interpersonal skills.
- Strong organizational and time management abilities.
- Ability to manage multiple projects and accounts simultaneously.
- Proficient in CRM software, Microsoft Office Suite, and general computer literacy.
- Problem-solving and decision-making skills.
- Education:
- A high school diploma is required; a degree in business, management, or a related field is preferred.
- Other Requirements:
- Valid driver’s license and reliable transportation (if travel within the market area is required).
- Ability to work independently and as part of a team.
- Strong attention to detail and a commitment to maintaining high-quality standards.
Benefits:
- Competitive salary plus commission (based on sales and account retention).
- Health, dental, and vision insurance 100% free to employee
- Paid time off and holidays.
- Opportunities for professional growth and career advancement.
- Company vehicle or vehicle allowance
- Credit card for sales and marketing activities in your market
How to Apply:
Please submit your resume and a cover letter explaining why you are a perfect fit for this role to nolen.hughes@jan-pro.com. We look forward to hearing from you!
This position offers a fantastic opportunity for someone who is eager to build a career in both sales and operations within the growing commercial janitorial industry. If you are a results-driven individual with a passion for customer service and business growth, we encourage you to apply!