What are the responsibilities and job description for the IT Help Desk intern position at Janel Group?
Janel Group is seeking an IT Help Desk intern to join our team! The IT Help Desk Intern plays a crucial role in ensuring that Janel Group’s 250 staff can work productively every day. The role provides frontline IT support within an enterprise-level Microsoft Windows- and Office 365-based environment, including triaging user-reported issues, troubleshooting technical problems, provisioning/deprovisioning user access, and more. Successful candidates will enjoy the process of technical problem-solving and will possess a natural attention to detail and orientation toward customer service. If you’re a high-energy, focused student looking to build IT experience with a fast-paced industry leader, we'd love to talk!
This internship is based in our Houston, TX Office and will last 3-6 months.
What You Will Do:
- Provide technical support to end users for Office 365 applications and Windows operating systems.
- Assist with the setup, configuration, and maintenance of computer hardware and software.
- Troubleshoot and resolve technical issues related to networking, software, and hardware.
- Document and track support requests using our ticketing system.
- Help with user account management, including password resets and permissions adjustments.
- Support IT team members with various projects and administrative tasks as needed.
- Maintain a high level of customer service and professionalism in all interactions
Key Requirements:
- Basic understanding of Office 365 and Windows operating systems
- Excellent communication skills and a customer-oriented attitude
- Strong problem-solving skills and a willingness to learn
- Ability to handle multiple tasks and prioritize effectively
- Previous experience in a technical support or IT is a plus but not required
- Must be 18 years of age or older
- Undergraduate or graduate students currently pursuing an associate, bachelor's, or master’s degree from a 2 or 4-year college or university preferably with an International Business, Supply Chain, Logistics, or similar Freight Forwarding major/minor
Don’t quite meet all of the qualifications? Apply anyway!
About You
You’re the perfect candidate if you’re:
- A Team-player— You enjoy working with co-workers, partners, vendors, and customers
- A Communicator— your verbal and written skills are on point
- Diligent— Nothing happens by itself. Your effort makes all the difference
- Eager—You want to grow and develop alongside the company
- Customer Obsessed— "Customer-focused" doesn't quite say it. You roll up your sleeves and go the extra mile for our customers.
Janel Group provides the following:
Working at Janel Group provides all team members with the opportunity to play a key role in building something great with talented, supportive colleagues in a friendly environment. Think of this as a mentorship rather than just an internship!
What you get from an internship with Janel Group:
- Hands-on experience with Office 365 and Windows systems in a professional environment
- Opportunity to work alongside experienced IT professionals and mentors
- Exposure to various aspects of IT support and project management
- A collaborative, inclusive and growth-oriented work culture
- Flexible hours to accommodate your academic schedule
- Internship certificate of completion
- The opportunity for a letter of recommendation from management
- Great culture and fun working environment!
About Us
At Janel Group, we believe that the global logistics economy starts here! For over 45 years, we’ve delivered the best customer experience in the marketplace. We are building something enduring and much bigger than ourselves which is why we created an environment that encourages your quarterly growth and development. Janel knows our culture is our business and culture starts with our values: Teamwork, Hustle, Transparency, Humility, Positivity, and Long-view.
To learn more about Janel Group, visit us at https://www.janelgroup.com/
Next Steps
If you’re highly motivated, seeking a challenging and rewarding internship position, and want to be part of what we’re building at Janel Group, apply today with your resume! Bonus points for a great cover letter – or any cover letter at all!
Janel Group is an equal opportunity employer and E-Verify employer
Job Type: Paid Internship, FT or PT
Pay: $16/hr.
Salary : $16