What are the responsibilities and job description for the Configuration Assistant - Janus position at Janus International Group?
Overview
Support users, integration, design, and implementation of Janus and Asta configurators and associated systems.
Responsibilities
- Serve as the primary contact for support of issues and requests submitted by end users of both the Janus and Asta configurators.
- Monitor and address order errors via Queue Manager and the error log.
- Work with affected departments to resolve configurator special requests.
- Assist in product configurator development, including specifying, validating, and writing rules.
- Assist in creation of SOPs by learning and documenting designated processes.
- Perform various administrative tasks, such as creation and modification of accounts, salespeople and discount rules.
- Work with Inventory Control team and other affected departments on SAGE item creation, router creation, inventory creation, and item maintenance.
- Review and send out Publish Notes to users.
- Test configurator changes prior to them being pushed to the live environment.
- Work with team and users to continually gain feedback used to improve the configurator(s).
- Develop an in-depth understanding of day-to-day user processes to better serve and troubleshoot for end users.
- Train new employee users.
- Open and maintain all help tickets.
- Assist supervisor and co-workers as necessary.
- Keep work area neat and clean.
- Other duties as assigned.
Qualifications
- High school degree or equivalent required. College degree preferred.
- Two to three years previous work-related skill, knowledge, or experience.
- Advanced computer knowledge required; Microsoft Office Suite.
PHYSICAL DEMANDS:
- Regularly required to sit, stand, and walk.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
