Print Production, Small Business Services Associate

SUMMARY:

As a member of The UPS Store team, the Print Production Associate (PPA) provides knowledgeable and responsive service to The UPS Store print customers. This position is responsible to consult with customers over the phone and in-store to gather data, establish customer’s needs and recommend print products that will meet the customer’s needs. As a print specialist, this individual will use their knowledge and expertise of print products and production methods to increase revenue by enhancing print orders through up-selling and cross-selling. The PPA may work under minimal supervision and will interact daily with customers, owners, store managers, team members and vendors to accomplish established business objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Educate customers on business solutions and print product offerings (e.g. digital printing, wide format, business products, specialty products, and binding and finishing services).
• Apply knowledge of print products and production methods to make product recommendations.
• Effectively apply knowledge of printing concepts such as paper considerations, file formatting, and output settings.
• Apply knowledge of color management to educate customer and make file adjustments as needed.
• Provide customers with quotes and follow up and consult on complex orders.
• Brainstorm and mock-up design ideas.
• Meet with customers to present concepts and adjust designs to fit their needs or taste.
• Effectively manage production workflow, schedules and production materials.
• Manage quality control throughout production process to ensure finished product is correct and meets customer and The UPS Store quality standards.
• Follow and understand quality guidelines.
• Interpret a variety of instructions furnished in written or oral form.
• Proofread orders and understand all job requirements before beginning desktop process.
• Operate and maintain print and finishing equipment.
• Deliver print sales and production training to other Center Associates.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.  Knowledge and application of Adobe Creative Software and Microsoft Office (two years preferred)  Knowledge and application of printing concepts  Production scheduling experience  Project management skills Production experience with digital printing equipment  Production experience with bindery equipment  Good concept of color management and able to apply file adjustments  Attention to detail for proofing  Ability to work and complete tasks independently in a fast-paced environment

Education and/or Experience:

• 6 months – two years customer service and sales experience in a print production environment.
• Minimum one to two years of experience or a two-year degree in graphic design or related field.
• Experience with Adobe Creative Software and Microsoft Office.

Language Skills:

• Ability to collaborate with customers on print projects
• Excellent verbal and written communication skills

Other Skills and Abilities:

• Ability to lift 50 lbs regularly.
• Ability to stand for extended periods of time.
• Manual hand dexterity required to operate POS, printers, copiers and binding machinery, packaging tools, and complete customer paperwork.

Job Type: Part-time

Pay: $13.00 - $17.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Dental insurance
• Employee discount

Schedule:

• No nights
• Weekends as needed

Supplemental Pay:

• Bonus opportunities

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)

Work Location: In person

Salary : $13 - $17