What are the responsibilities and job description for the Diesel Technical Advisor position at Jasper Engines & Transmissions?
Customer Service—Diesel Technical Advisor: As a member of the Headquarters Customer Service Team, the Diesel Technical Advisor is primarily responsible for answering phone calls from customers with either warranty and/or technical issues. In this role, you troubleshoot technical issues that a mechanic may be having out in the field. Therefore, it is imperative that you have an understanding and knowledge of diesel engines. Experience in diagnosing and repairing diesel engine applications is required.
*NOTE: The Customer Service Diesel Technical Advisor is required to complete onsite training in Jasper, Indiana for a minimum of 6-8 weeks. Once training is complete, the Associate will work onsite at our Jasper facility or at one of our branches closest to your home.
What we offer:
- Starting Pay Range: $22-24/hour, based on experience
- Medical, dental, vision & prescription insurance after 30 days
- Paid Time Off (PTO) 10 paid holidays after 30 days
- Two retirement plans (401K with company match Employee Stock Ownership Plan)
- Monthly and Quarterly bonus
- On-the-job training
- And so much more!
What you’ll do:
- Build and sustain relationships with customers
- Answer phone calls from customers who have warranty or technical issues
- Troubleshoot and help resolve the customer's concerns
- Provide professional and quality customer care
Who we are looking for:
- 2–4-year automotive degree and/or related automotive industry experience preferred
- Computer knowledge and keyboarding skills
- Excellent interpersonal skills and communication
- Driven to solve problems with advanced knowledge and technical detail in diesel engines
- Organized and detail-oriented
- Analytical problem solver and decision maker; quick thinker
Jasper Engines & Transmissions is an Equal Opportunity Employer. JASPER is an at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, veteran status, sex, sexual orientation or national origin.
Salary : $22 - $24
