Demo

Global Customer Quality Manager

Jatca Inc.
Novi, MI Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 6/2/2025
Global Customer Quality Manager

Objective
  • Strive to ensure that plants and programs achieve an excellent performance in new launch and serial production for the OEM.
  • Support competence development to the Plant QA teams to maintain and improve performance for the OEM.
  • Build bridges to all depts. and cooperate with all Company employees to achieve the common masterplan
  • Provide improvement direction based on the OEM global performance dashboard.
  • Provide OEM related support to the CPS and Sales organization
Essential Duties & Responsibilities
  • Conduct monthly reviews of with Plant operations on 0km, launches and Field performance. Report status to Customer Quality Manager based on OEM Performance
  • Implement improvement projects defined in masterplan globally / regionally)
  • Implement strategies with OPS, PU, PC, SL, CPS to improve processes and products.
  • Support internal and external audit conformance (AIAG 16949, OEM audits)
  • Manage and motivate QA-teams in the plants and centrally by implementing OEM specific requirements across the product life cycle (Launch, Production, Warranty)
  • Provide problem solving competence and direction to the Plants (e.g. 8D quality)
  • Ensure Senior management visibility of Major Issues (Launch, 0km and Field).
  • Lead or guide de-escalation Taskforces where needed in the event of a critical issues or Special supplier status in support of the plant.
  • Be part of successful Customer visits, audits, run@rates
Key Result Indicators
  • Quality performance (CPPM, CNCR, IPPM, INCR, SPPM, SNCR, APQP Work products, Warranty performance)
Experience & Qualifications
  • At least 5 years’ experience in a customer facing role as manager in the Automotive or Electronics industry. Operational experience in Program / Quality management and/or in manufacturing environment.
  • Problem solving methodologies. (e.g. Six sigma, Shainin, Kepner Tregoe, 8D etc)
  • Experience in connection with all relevant quality methods and –tools of the automotive industry (for example DMAIC, FMEA, G8D, APQP,  SPC, stat.-test planning)
  • Experience in the execution of quality projects as well as process-oriented and cost-oriented mindset
  • High commitment, assertiveness, ability to work independently and take responsibility (Accountability)
  • Structured way of working, strong organization and communication skills (written and verbal)
  • Ability to work effectively in multifunctional global teams, positive attitude
  • Willingness to travel (domestic and abroad)
  • Leadership skills for leading global and cross-cultural teams in terms of “getting results without Authority”.
  • Experienced in using/ navigating ERP IT systems (e.g. SAP)
  • Full capability With MS Office package (Excel, Power Point, Word, Outlook, MS Teams,..)

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