What are the responsibilities and job description for the Helpdesk Technician position at Jayco?
Purpose: Provides and coordinates the first line of technical assistance, repairs, and computer moves for all Jayco computers.
Essential Functions:
- Provides 1st level of support for helpdesk requests through phone and email
- Assist in the coordination to repair and support all hardware/software across Jayco’s locations
- Executes installation and configuration procedures
- Engages & collaborates with other IT team members to insure issue resolution
- Analyze, troubleshoot, & offer viable solutions to various hardware and software problems
- Coordinate and communicate with impacted constituencies
- Manage and maintain the helpdesk ticketing system and knowledge base running Microsoft System Center
- Participate in executing IT supported rollouts and upgrades of software and hardware
- Comply with all company policies and procedures
- Other duties as assigned
Required Experience/ Knowledge:
- 1-2 years of providing system support experience
- Associates degree in technology related field which can be substituted by MCSA or other specialized training (A , CompTIA)
- Windows 10 and Office 2016 – 2019
Necessary Skills & Abilities:
- Strong knowledge of operating systems
- Strong organizational skills to keep track of ongoing issues and notes
- Patience, understanding, and empathy with customers at all times
- Ability to troubleshoot common problems
- Ability to multitask
- Excellent verbal and written communication skills
Work Requirements:
- Driver’s license
- Ability to lift 50 pounds
- Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
Jayco offers a generous benefits package including:
- (2) Medical Insurance plan options, HSAs, and FSAs
- Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
- Dental Insurance
- Vision insurance
- Disability and Life Insurance
- 401k plan with an annual discretionary match
- Wellness Benefits
- On-site Fitness Center access (IN only)
- Health Clinic for employee use (IN only)
- Employee Assistance Program (EAP) Benefits
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