What are the responsibilities and job description for the Customer Service Representative - CSR - PM position at JB Harris Group?
Job Description
Job Description
Salary : $20 - $24
About Us :
JB Harris Logistics LLC is a trusted provider of comprehensive logistics solutions, including third-party logistics (3PL), freight forwarding, and supply chain management. We pride ourselves on delivering exceptional service and innovative solutions to meet the diverse needs of our clients. We are seeking a dedicated and customer-focused Customer Service Representative to join our team and support our commitment to excellence.
Job Summary :
The Customer Service Representative (CSR) is the primary point of contact for clients, ensuring their logistics needs are met with professionalism and efficiency. This role involves managing customer inquiries, coordinating shipments, resolving issues, and maintaining strong relationships with clients. The ideal candidate will have excellent communication skills, a detail-oriented mindset, and the ability to thrive in a fast-paced environment.
- This role is a 3rd shift (OVERNIGHT) Sunday - Thursday 11pm - 8am
Key Responsibilities :
Respond promptly to customer inquiries via phone, email, and other communication channels.
Process customer orders, ensuring accuracy and timely entry into the system.
Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
Maintain accurate and up-to-date customer records and shipment details.
Investigate and resolve shipment discrepancies, claims, or other logistical challenges.
Work closely with sales, operations, and dispatch teams to ensure seamless service delivery.
Qualifications :
Minimum of 2 years of customer service experience, preferably in the logistics or transportation industry.
Excellent verbal and written communication skills.
Benefits :
Equal Opportunity Employer :
JB Harris Logistics LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
Salary : $20 - $24
