What are the responsibilities and job description for the Assistant Community Manager at The Batley position at JBG SMITH?
WHO WE ARE
JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.
JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.
POSITION SUMMARY
Actively manage revenue and expenses for their community and assist team members as needed to ensure that the team performs its best. Driven by a desire to deliver service excellence, Assistant Community Managers naturally excel at motivating employees to anticipate resident and prospective resident needs and provide superior customer service.
WHAT YOU'LL DO
- Work with the Community Manager to build a strong and cohesive team that is motivated to perform including assisting, training, and coaching team members.
- Demonstrate a passion for service excellence that inspires team members to provide service and care that distinguishes JBG SMITH from the competition.
- Coordinate with residents and the team to ensure a smooth move-in experience.
- Empower team members to resolve service issues and work quickly, creatively, and effectively with residents to address issues.
- Manage financial performance of the community with a specific focus on rent collection, renewal retention program, and invoice management.
- Conduct thoughtful and personalized tours to prospective residents to ensure that the community maintains targeted occupancy goals.
- Participate in community activities and social events to build resident relationships.
- Routinely inspect the community to ensure that the highest standards are maintained.
- Work a flexible schedule to include weekends.
WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)
- 3 years of experience in residential property management or customer service-related fields such as hospitality, retail, and restaurants.
- Prior leadership and supervisory experience.
- Experience with bookkeeping and management of financial records.
- Strong aptitude for computer systems and software.
- Passion for providing exceptional customer experiences and embodying our core customer service elements of:
- CARING – Demonstrated passion for caring about customers and co-workers alike.
- PROFESSIONALISM – Professional presentation and superior written and verbal communication skills.
- EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns.
- LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
- INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.
- College degree preferred.
HOW WE SUPPORT YOU
For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20% housing discount at select JBG SMITH communities.
JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, status as a protected veteran, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.
