Aftermarket Engineer

Overview ...

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to fortify the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Serve with Integrity - Collaborate with Humility - Grow with Agility - Innovate with Impact.

The Service Aftermarket Engineer is a subject matter expert in machine capabilities, processes, and performance requirements. This individual will actively engage in aftermarket product development initiatives, sustainability solutions, and complex customer problem resolution. Responsible for identifying and developing innovative and creative solutions to time-sensitive and complex issues using independent judgment.

The Opportunity ...

• Embrace a culture of CUSTOMER FIRST and SAFETY ALWAYS.
• Work in conjunction with the Customer Care Director and Customer Care Management Team to understand and support regional development strategies.
• Utilize advanced Engineering knowledge to pinpoint solutions for complex systems.
• Identify, implement, and commercialize aftermarket features, upgrades, and retrofits that can be developed internally through Product Development.
• Contribute to market communication on product lines including sales arguments, payback analysis, sales support materials, presentation materials.
• Assist the Customer Care team with market launch and product training packages (internal and external).
• Maintain strong customer relationships and act as an expert resource to aid in influencing relationships at higher customer levels.
• Develop and uphold expert knowledge of multiple JBT product lines and applications.
• Independently create functional & cost-effective designs/processes that meet complex specification requirements.
• Participate in creating designs, drawings, BOMs, specifications, etc., ensuring that projects meet specifications, standards, and performance requirements within areas of expertise.
• Collaborate with technical experts outside of JBT to provide support for solving complex problems.

EDUCTION AND SKILL QUALIFICATIONS:

• 1 - 4 (one to four) years of relevant experience in Design and Application Engineering.
• Extensive knowledge of capital equipment sales and marketing specifically in the food industry.
• Expertise in JBT sterilization product line(s) or similar type of machinery required.
• Ability to read & interpret applicable technical information such as 2D/3D drawings.
• Experience with project negotiations, multi-site interfaces, and commercial management of contract.
• Proficiency in using 2D/3D CAD Systems.
• Proficiency in using a PC with all MS applications, 2D/3D CAD systems, JDE ERP, and Salesforce.
• Understanding of internal/external financial factors affecting the sales process.
• Possession or ability to obtain a valid Passport.
• Demonstrated ability to apply advanced laws, principles, theorems & mathematics or industry knowledge in the improvement & development of technologies.
• Global understanding of the division businesses and the internal and external economic factors affecting the businesses. Understanding of internal economic factors affecting assignment areas (costs, margins, profit impact of decisions).
• Advanced knowledge of competing & alternative technologies.

RELATIONSHIP RESPONSIBILITIES:

No direct reports

Will regularly exercises discretion and independent judgment.

This position requires regular contact with both external and internal customers.

WORK ENVIRONMENT & PHYSICAL DEMANDS:   

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily, this role is based in an office environment, requiring a significant amount of time sitting and operating a computer or workstation. However, the Customer Care Engineer also has the opportunity to engage with customers directly, traveling to various sites to understand and solve complex problems firsthand. The frequency of these trips varies based on project needs, and while some may require more extensive travel, these provide invaluable opportunities for learning, problem-solving, and building stronger customer relationships.
• At all times, safety precautions, such as potential exposure to noise, heavy equipment, temperature extremes, and chemicals, are taken into consideration when visiting shop floors, production, and process areas across JBT, Supplier, and Customer sites.
• Some walking and climbing may be required during site visits.
• The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION RANGE:  

Compensation is determined on experience and skill.

This job description is a general description of essential job functions.  It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.  All employees of JBT are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.

Why work at JBT ...

Equal Opportunity Employment:

John Bean Technologies Corporation ("JBT") provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact Erika Cano at 863-340-9445 or email HR.Lakeland@jbtc.com