What are the responsibilities and job description for the Project Manager position at JBT Corporation?
Overview ...
At JBT Corporation, our actions have significance. We recognize that our employees' contributions are the cornerstone of our success.
Our mission is to strengthen the future of food, steering us towards our vision of becoming the global leader in food and beverage technology. We achieve this by applying JBT's capabilities to collaborate with our customers and lead the way in sustainable innovation.
Our values reflect our identity at its finest, as we serve with integrity, collaborate with humility, grow with agility, and innovate with impact.
The Opportunity ...
The Opportunity
This is a critical role for JBT and will ensure the long-term satisfaction and success of JBT' Marel's customers in the citrus manufacturing industry. You will be your client's main contact, responsible for building relationships, understanding their needs, and helping them maximize the value of our products and services. You will report into the Account Manager. You will work onsite in Delano, California.
Key Responsibilities:
- Account Management: serve as the main contact for customer, checking in with customers to understand their goals.
- Customer Advocacy: advocate for customers internally by working with Service, Technical Service, sales, and Product Development to resolve issues and improve our offerings based on feedback
- Performance Monitoring: monitor customer usage and satisfaction, conducting regular business reviews to ensure your customer is achieving their desired outcomes
- Address and resolve any customer issues or concerns, ensuring a high level of satisfaction
- Reporting & Feedback: report on customer success metrics and provide applicable insights to leadership and other teams
- Collaborate with Account Managers, Service Managers, and Product Line Manager to meet organizational goals in addition to communicating anticipated seasonal trends and advise accordingly.
Qualifications:
- Bachelor's degree or related field required
- Customer experience with at least 5 to 7 years of experience delivering the best customer service
- Citrus food manufacturing industry required
- Experience managing customer relationships, understanding needs, and resolving issues to ensure customer satisfaction.
COMPENSATION RANGE: A base salary of $90,000 - $110,000 gross per year.
Why work at JBT ...
We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
We encourage development - ensuring new experiences and challenges at JBT to feed your growth!
Benefits: JBT Corporation offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact Erika Cano at 863-340-9445 or email HR.Lakeland@jbtc.com
Salary : $90,000 - $110,000
