Account Manager with JC Roberts Insurance

Are you looking to work as an Account Manager/CSR at a fun, fast-moving, and stable insurance firm that lives by a code of integrity, honesty, and speed? JC Roberts Insurance owner, Jeremy Roberts, needs YOUR attention-to-detail and customer-focused superpowers to care for the agency's existing customers by handling renewals, answering inquiries, and serving with excellence. Read on for application instructions and to find out if this opportunity is the right fit for you.

Who are we at JC Roberts Insurance?

We help business owners with all their insurance needs (from General Liability to Employee Benefits) through education, options, and savings. Our calling is to transform insurance into an uncomplicated, understandable, and effortless experience. Our DNA is designed to serve and keep long-term clients:

• Integrity Above All: Always do what's best for the customer, even if it requires sacrifice on our part.
• Seek Excellence: Striving for perfection in all things will lead to excellence. Diligently using our procedures and processes will catch issues before there is a problem.
• We are Speed: Be quick to respond to our current customer needs, and faster to respond to new customer opportunities.
• Easy Street: It shouldn't be difficult to be our customer. Ease the customer through the whole process to make insurance uncomplicated.
• No Fries With That! We do not take quoting orders. We review coverages to find the right insurance, then educate the customer so they are informed buyers.

We are looking for a Customer Service Representative / Account Manager with these qualities and qualifications:

• Confident Relationship Builder and Detail Guru: care for our clients with excellence while running the existing account management procedures.
• Trustworthy individual who understands the balance of what delivering results in a flexible environment means.
• Be proactive, rather than reactive: a self-starter who takes action on what needs to happen.
• Quick Learner: it's okay if you're not licensed or familiar with insurance terminology; we're happy to invest in your development. With that said, insurance knowledge and an active P & C license are a plus.
• Exacting Process Follower with Common Sense and Good Judgment: our processes are well built out to efficiently serve clients. Because we custom tailor coverage for each client, sometimes curveballs are thrown our way. Here's our curveball for you: mark your resume and cover letter with the words Easy Street in red to stand out during the application process. (Link to upload the cover letter will be emailed after the application).
• Computer Literacy: if you can effectively use Google, Excel, and Outlook, you will make it!

Your responsibilities will include but are not limited to:

• Managing our existing clients' service requests and renewals (home and auto).
• Answer prospect and current client inquiries via email/phone/in person,
• In case you don't have an active P&C license, you will be required to study and successfully pass the test to acquire your license,

What we offer is a fun, dynamic work environment and growth opportunities. Show us your superpowers and key areas you'd like to grow/learn in the insurance field, and we will find a long-term path for you at JCR Insurance. Pay is between $23 - $26/hour based on experience. Work hours are Monday through Friday during business hours (9-5). In-office presence is required. We are looking to hire the right person on a full-time basis.

Applications submitted via email will NOT be considered.