What are the responsibilities and job description for the Transportation Operations Manager position at JCI Transportation?
About the Role
We are seeking a skilled professional to serve as a Transportation Operations Manager, overseeing daily logistics, managing driver schedules, and ensuring timely deliveries and pickups.
Key Responsibilities
- Optimize Route Efficiency: Coordinate schedules for drivers and trucks to ensure timely deliveries and pickups.
- Regulatory Compliance: Ensure adherence to DOT and FMCSA regulations, maintaining accurate records on driver qualifications, HOS logs, and vehicle inspections.
- Fleet Performance: Monitor and manage fleet performance, tracking vehicle locations, optimizing routes, and minimizing downtime.
- Driver Support: Serve as a point of contact for drivers, addressing route concerns, equipment issues, and job-related inquiries.
- Operational Reporting: Prepare and maintain accurate operational reports, including delivery metrics, fuel usage, and maintenance logs.
- Logistical Problem-Solving: Resolve logistical challenges, such as scheduling conflicts, delays, and unexpected breakdowns.
- Customer Service: Work closely with customers to provide updates on shipment status and resolve delivery issues promptly.
Requirements
- Experience: Minimum 2 years of experience in transportation administration, dispatch, or logistics in the trucking industry.
- Education: High school diploma or equivalent required; a degree in logistics, transportation, or a related field is a plus.
- Technical Proficiency: Familiarity with trucking and dispatch software (e.g., McLeod, various TMW Systems) and Microsoft Office products.
- Regulatory Knowledge: Strong understanding of DOT and FMCSA compliance requirements.
- Communication Skills: Excellent interpersonal and organizational skills to coordinate with drivers, customers, and team members effectively.
- Attention to Detail: Ability to handle multiple priorities while maintaining accuracy and efficiency.
- Problem-Solving Skills: Capable of making quick decisions to resolve operational challenges.