What are the responsibilities and job description for the Warehouse Team Leader position at JCR Services?
2nd Shift
18.00
Monday - Friday
Auburn, WA
Responsibilities for Team Leader
Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
Ensure company goals and objectives are being met by each employee and provide constructive feedback
Address customer concerns in reference to products, services rendered or employee interactions
Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company
Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients
Oversee and administer quizzes and tests to ensure employees have a firm understanding of company policy
Oversee and maintain inventory and order office, cleaning and other supplies as needed
Qualifications for Team Leader
Experience organizing training initiatives for departments within the company
1 year of experience in management
Ability to effectively organize and manage multiple company initiatives and encourage coworkers to do the same
Proficient using Microsoft Suite and other data entry software
Instructional experience in a group business setting preferred
Strong understanding of business goals and standards for customer service
Experience analyzing company needs, employee development and goal setting
Ability to communicate effectively with senior management and other departments
Extensive knowledge of management strategies and practical application in the workplace
Skill
Communication
Forklift Experience
Clamp / Sit Down
Computer / Microsoft Word - Excel
Safety
Salary : $18
