What are the responsibilities and job description for the Head of Account Management position at JD.com?
Job Description : Head of Account Management
About JD.com
JD.com is China's largest online retailer and its biggest overall retailer, as well as the country's biggest Internet company by revenue. JD.com sets the standard for online shopping through its commitment to quality, authenticity, and its vast product offering covering everything from fresh food and apparel to electronics and cosmetics. Its unrivaled nationwide fulfillment network provides standard same- and next-day delivery covering a population of more than 1 billion - a level of service and speed that is unmatched globally. As a technology-driven company, JD.com builds reliable and scalable platforms that bring value to partners and customers in sectors such as e-commerce, logistics, Internet finance, cloud computing, and smart technology. For more information, visit www.corporate.jd.com.
About JD Logistics
JD Logistics, a business group under JD.com, leverages the company's advanced technology and logistics expertise to provide smart supply chain and logistics services to businesses across a wide range of industries. JD.com has one of the largest fulfillment infrastructures of any e-commerce company in the world. JD.com is the only e-commerce platform in the world to provide small-to-medium-sized warehousing, oversized warehousing, cross-border, cold chain delivery, frozen and chilled warehousing facilities, B2B, and crowdsourcing logistics. We believe technology innovation can drive smart logistics. JD built the world's first fully automated warehouse in Shanghai and is currently developing its own drones and automated delivery robots. For more information, visit www.jdwl.com.
Responsibilities
- Develop and implement strategic plans to enhance account management operations, driving customer retention, satisfaction, and revenue growth.
- Lead and manage the account management team, fostering a high-performance culture with clear goals, KPIs, and professional development opportunities.
- Serve as the main point of contact for key clients, cultivating and maintaining strong, trust-based relationships to understand their needs and deliver tailored solutions.
- Collaborate with internal teams, including sales, marketing, and logistics, to ensure seamless service delivery and customer experience.
- Analyze account performance data and market trends to identify opportunities for upselling, cross-selling, and process improvements.
- Establish robust reporting systems to track team performance, customer feedback, and account metrics, presenting insights and recommendations to senior leadership.
- Lead customer onboarding and service communication initiatives, effectively addressing client concerns and ensuring their satisfaction.
- Advocate for innovative approaches and new technologies to improve account management efficiency and client engagement.
Qualifications
Preferred Qualifications
Join JD.com and JD Logistics
As the Head of Account Management, you will be at the forefront of delivering exceptional value to our clients while driving strategic growth for one of the world's most innovative companies. If you are a results-oriented leader with a passion for excellence, we invite you to apply.
