What are the responsibilities and job description for the Guest Services Representative position at Jean Madeline Aveda Institute?
Jean Madeline is seeking a Guest Services Representative to provide outstanding guest support for our network of salons, spas, and institutes!
WHO WE ARE: Jean Madeline, Inc. is celebrating 92 years as an industry leader in Philadelphia and the surrounding suburbs! Our organization's mission is to create exceptional experiences through education, wellness and dedication, in our institutes, spas, salons & the beauty industry.
WHAT YOU'LL DO: The Guest Services Representative works in a team environment handling inbound and outbound client calls while always ensuring guest satisfaction by providing a world class experience. Responsibilities include reserving, rescheduling, and confirming appointments, supporting salon/spa client needs, and suggestive selling of services, products or special events.
THE PERFECT FIT: This position requires excellent communication skills, including good pronunciation, and the ability to multi-task. A professional, polite, and upbeat demeanor is a must! A minumum of two years of customer service experience is required. Familiarity with salon terminology and booking software is a plus!
PAY & BENFITS: Pay is $15/hour. We provide Paid Time Off, 401(k), and Generous Discounts on services/product for all team members. In addition, we offer Holiday Pay and optional insurances like Medical, Dental, and Disability for full-time team members.
LOCATION & REQUIREMENTS: This an in person job opportunity at our Queen Village campus on 3rd & Bainbridge St. in Philadelphia and we are open Monday to Saturday. The ideal candidate will be available full-time, for 5 days per week. Part-time will be considered. A couple Saturdays each month will be required.
APPLY TODAY TO JOIN OUR TEAM AND BE PART OF A COMMUNITY DEDICATED TO THE BEAUTY AND WELLBEING OF OUR GUESTS!
To learn more about our organization, visit www.jeanmadeline.com
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Application Question(s):
- Thank you for submitting your resume! Please tell us what interests you in this opportunity.
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
- salon and/or spa: 1 year (Preferred)
Work Location: In person
Salary : $15