What are the responsibilities and job description for the User Experience Research - Dallas, TX(3 Days Onsite) position at Jeevan Technologies Inc?
Job Details
Role: User Experience Research
Location: Dallas, TX (3 Days Onsite)
Contract
Responsibilities
Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience
Create research strategies that help define and work toward product portfolio objectives and key results (OKRs)
Develop and conduct both quantitative and qualitative UX research methodologies such as heuristic reviews, click tests, competitive analyses, surveys, eye tracking, remote unmoderated/moderated usability testings, user interviews, etc. to determine ease-of-use, comprehension, and satisfaction of designs and concepts
Effectively present and communicate actionable insights to all levels of the organization based on research outcomes
Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for
Create, update, and own Customer Journey Maps and Service Blueprints to help product teams understand the customer pain points, gain empathy and be customer-centric
Work in a self-guided agile environment, juggle multiple meetings and projects
Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on
Scale UX research by building infrastructure, educating others, and contributing to ResearchOps
Manage research software/hardware (including eye tracking equipment) and participant recruitment resources
Skills
Must have
Degree in Human Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology or other related discipline
5 years of experience in applied user experience research at large enterprises or highly matrixed organizations
Strong understanding of user-centered design, experience with qualitative and quantitative research methods, and analytical skills
Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.)
Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles
Project management skills with the ability to build strategy, set objectives & key results, and deliver on time
Proficiency in modern analytical dashboards and tools (Adobe Analytics, Quantum Metric, etc.)
Desire to promote and teach the importance of user-centered research to product owners, stakeholders, and designers
Ability to present work in a clear and compelling manner to stakeholders explain design recommendations by citing best practices, testing data and/or business requirements
Expert user of excel or other tool that can analyze large data sets Preferred Qualifications
Education & Prior Job Experience
Graduate degree in Human Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Psychology or other related discipline
7 years of experience in applied user experience research with portfolio and product-based work environment
Experience working in the aviation industry
Experience scaling research practices and setting up a research insights repository
Experience conducting field research with unionized workforces
Knowledge of Artificial Intelligence (AI) and how it can be applied to UX practices
Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
Nice to have
Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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