What are the responsibilities and job description for the Service Advisor/Administration position at Jeff D'Ambrosio Volkswagen?
What We’re Looking For : We are seeking an Admin to take our Service Department to the next level.
What We Offer
Ongoing professional training
Flexible scheduling
Medical & Dental
401(k) Retirement
Paid Vacation
Responsibilities
Assist customers in servicing, repairing and explaining each service need.
Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
Keeps abreast of new products, features, accessories and attend product training as required.
Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
Qualifications
Strong focus on providing excellent customer service.
A high school diploma is required.
Automotive Service Management / Dealership 3-5 years
