Service Advisor - Superior Hyundai, Cincinnati

Jeff Wyler Superior Hyundai is searching for an experienced, ambitious Service Advisor.

With vigorous training, and diligent team-work, Service Advisors make the dream work!

Job Details:

• $75k-$100k/ earning potential per year based on experience.
• Full-time

Benefits:

• Health Insurance
• Health savings account
• Dental Insurance
• Paid time off
• Vision Insurance
• 401(k) Matching
• Employee discount
• Life Insurance
• Referral program
• Retirement plan

Are you ready to be a part of one of our most essential positions within our service department?

Are you ready to set yourself up for success?

If you said yes to either of those questions, Jeff Wyler Automotive Family would like to help YOU achieve your goals!!

Jeff Wyler Superior Hyundai is searching for a dedicated Service Advisor. Whether you have 15 years of experience, or have not one single clue about the automotive industry, we will make sure that you are set up for success.

What you will do:

• Promptly greet customers in the service drive.
• Perform walk-around of the customer vehicle to document existing damage, tire condition, and note any opportunities to provide services such as detail, dent removal, or address paint chips.
• Listen to customer's complaints and description of symptoms, clarify description of problems, and check vehicle maintenance records.
• Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Generate service order estimates and quotes for customers based upon a menu of recommended services.
• Understand the technician's diagnosis and service recommendations.
• Verify availability of required repair parts.
• Explain cost, service process, and time requirements to customers thoroughly.
• Establish completion expectations with the customer.
• Monitor repair progress.
• Inform customer when vehicle is ready and customer concerns have been addressed.
• Document information about services performed or recommendations.
• Explain any cost adjustments to customers.
• Maintain satisfactory customer service scores as prescribed by the manufacturer and dealer.

What you need to qualify:

• Valid drivers license
• Must be able to complete and pass background check and drug screening
• Must be detail and goal oriented
• Positive attitude
• Great customer service skills, follow up, and sales experience

How will you succeed?

• Show up on time every day
• Ask questions and learn!
• Customer Orientation.

INDSJMU

Automotive Service Advisor Qualifications

• Minimum of 1 year as a Service Advisor experience in a dealership preferred
• Proven record of achieving exceptional Customer Satisfaction
• Organized and friendly personality
• Exceptional communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record
• Must have a high school diploma or GED
• A desire for a long-term career with a growing organization
• Personal and professional integrity