Service Advisor / Assistant Manager

Overview
We are seeking a dedicated and knowledgeable Service Advisor to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers, ensuring they receive exceptional service while facilitating their automotive repair needs. This role requires a strong understanding of automotive systems and excellent communication skills to effectively transmit information between customers and technicians.

Duties

• Greet customers in a friendly and professional manner, assessing their automotive service needs.
• Conduct thorough vehicle inspections and accurately document customer concerns.
• Provide detailed explanations of recommended services, including upselling additional services such as shocks, struts, and air brake repairs.
• Collaborate with technicians to ensure timely completion of services and maintain high-quality standards.
• Manage service appointments, including scheduling, follow-ups, and suspending services as necessary.
• Prepare auto estimating reports for customers to ensure transparency in pricing and service options.
• Maintain accurate records of customer interactions and service history in the dealership management system.
• Address customer inquiries and resolve any issues promptly to enhance customer satisfaction. There Would Be Other Duty That You Would Be Responsible For Also.

Skills

• Strong knowledge of automotive repair processes and terminology, including experience with auto body repair.
• Familiarity with dealership operations and auto service management practices.
• Excellent communication skills to effectively convey technical information to customers.
• Ability to upsell services while maintaining a focus on customer needs and satisfaction.
• Proficiency in auto estimating software and tools used in the automotive industry.
• Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
• A commitment to providing outstanding customer service in a fast-paced environment.

Join our team as a Service Advisor where you can leverage your automotive expertise while contributing to a positive customer experience!

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 42 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Shift:

• Day shift

Work Days:

• Monday to Friday

Ability to Commute:

• Covington, LA 70433 (Required)

Ability to Relocate:

• Covington, LA 70433: Relocate before starting work (Required)

Work Location: In person

Salary : $21