What are the responsibilities and job description for the Assistant Service Advisor position at Lakeside Toyota?
Required Skills:
Excellent communication and interpersonal skills, strong customer service skills, basic understanding of automotive systems and terminology, ability to multitask and prioritize effectively, and proficiency with computer systems and dealership management software.
Education: Miminum requirement: High School diploma or GED.
Beneficial skills: Automotive knowledge, strong customer service skills, basic understand of automotive repairs and maintenance, experience in the automotive industry.
Job Responsibilities: A dealership Assistance Service Advisor primarily:
Supports the main Service Advisor by greeting customers,
Scheduling appointments,
Gathering vehicle information,
Listening to customer concerns and relaying those concerns to technicians, providing basic repair estimates,
Updating customers on repair progress, and ensuring a smooth customer experience throughout the service process,
Acting as a liasion between the customer and the Service Department while primarily focusing on administrative tasks.
Administrative tasks:
Creating and maintaining customer files with vehicle history and service records,
Entering data into the dealership management system,
Preparing repair orders by documenting customer concerns and necessary repairs,
Following up with customers regarding repair status and estimated completion times,
Maintaining a positive and welcoming demeanor.
Benefits
Health
Dental
Vision
401K Plan
Long Term Disability
Short Term Disability
Paid Vacations
Life Insurance
Direct Deposit
About Us
We cordially invite you to come tour our new state-of-the-art building. Business is booming and we are adding a few extra-extraordinary individuals.
Our new state-of-the-art building is open to serve our valued guests and employees. We have proudly served the community for 35 years and have a widespread marketplace with a loyal and extensive customer base culminating in years of repeat sales and service. Our positive, respectful, family-oriented workplace environment has resulted in long-term employee retention awarding many a comfortable retirement.