Navigation Clinician/Case Manager

At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.

Navigation Clinicians/Case Managers work with anyone interested in, or involved with, our services including clients, staff, and members of the community. Primary responsibilities include assessing, linking, and following-up on identified resources and service needs at Jefferson Center and in the community. They assist individuals establishing services at our center through completing an initial behavioral health screening and then connecting individuals with a further assessment appointment to establish ongoing services. Navigators empower customers to access identified resources and assist with navigating systems of care to meet identified outcomes. Navigators provide a wide array of clinical services from a generalist perspective and develop expertise in community resources and benefits.

Education, Knowledge, Skills & Experience Required:

• Bachelor’s Degree (from accredited University/College) in related field required.
• Master’s Degree (from accredited University/College) in related field preferred.
• Current license or working towards licensure preferred, but not required
• Consistent evidence of timely and accurate work products required to be considered for hiring. 

Essential Duties:

• Navigation Clinicians are available to support anyone involved with Jefferson Center, including clients, staff members, and members in the community who contact our agency for support. Navigators primarily assess, link, and follow up on identified resources or services internally and in the community. Empowers customers to access identified resources and assists with navigating systems of care to meet identified outcomes. 
• Supports individuals seeking services at our agency. Determines eligibility for services based on established Jefferson Center criteria and capacity. Gathers and records demographic data and initial mental health information for callers.  Provides scheduling options to begin services for eligible callers in accordance with established Jefferson Center procedures.
• Works with Jefferson Center clients to share resources and support with benefits that they may be eligible to receive. Involved in screening for certain benefits, and assisting those who may be eligible in applying for those benefits.
• Knowledgeable about Jefferson Center and community resources and builds relationships with providers to assist in a seamless referral process. Works to develop effective ways to research, update and communicate these resources to clients. Navigators develop expertise with community resources and certain benefits.
• Maintains a positive focus and excellent customer service skills towards consumers, Jefferson Center staff, and the community. Works from a strength based, recovery based perspective and takes cultural considerations into account when appropriate. Effectively responds to client/consumer needs and problems, initiates and maintains positive interactions, timely response to phone calls, pages, email and other requests.
• Documents all contacts according to Jefferson Center and Navigation Program standards while meeting productivity standards as identified by the Navigation Director.
• Responsible for the coordination and/or completion of needed paperwork including screening clients around services and resource needs, releases of information, and other needed documentation.
• Responsible for coordination of care with community providers and other departments within Jefferson Center to assure clients are receiving the appropriate level of care.  This includes monitoring referrals in and out of the program and to outside resources. Maintains professional standards and provides appropriate follow-up for consumers.
• Exhibits enthusiasm, courtesy, adaptability, flexibility, and spirit of cooperation in the work environment.
• Maintains effective interpersonal relationships with consumers, peers, subordinates, upper management, visitors and the general public.
• Ability to multi-task, problem-solve, prioritize concerns, and effectively manage time independently.
• Attends mandatory in-services, compliance with individualized training plan if required.
• Participates in supervision by coming prepared with an agenda. Reports high risk/problem cases, and utilizes a problem solving approach as well as feedback. Attends supervision at times and intervals agreed upon with supervisor.
• Submits 90% of all SRFs/Progress-to-Date forms within 3 working days (team specific).
• Completes 95% of all paperwork by the due date.
• Meets required number of consumer service hours or other measures of productivity as determined by Network Director.
• Works cooperatively with other community agencies, as appropriate, and in agreement with supervisor. Volunteers to work on Center committees and/or task forces.
• Participate in Evidenced Based Practices and other agency initiatives including Trauma Informed Care, Whole Health as well as other best practices.

Other Duties:

• Navigation Clinicians will be held accountable for all duties of this job.  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Salary Grade 50- Bachelor’s Degree (Case Manager) $55,000 ($26.45/hr)* 

Salary Grade 51-Master’s Unlicensed Clinician $57,000 - $64,000* 

Additional Salary Information*: 

• The salary range above is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.*

Application Deadline: 2/14/2025. Review of applications will begin immediately.

Salary : $26