Housing Navigation Case Manager

Department: Programs and Services

FLSA Exemption Status: Non-exempt, full-time

Location: Denver, CO

Supervisor: Case Management Program Manager

Position Overview:

The general purpose of the Housing Navigation Case Manager role is to provide 1:1 housing navigation support for members residing at TGP’s Elati Village micro-community, a non-congregate shelter specifically serving women and gender expansive individuals exiting street homelessness. The Housing Navigation Case Manager will play an essential role in delivering housing navigation support in collaboration with HOST’s Housing Central Command team. The Housing Navigation Case Manager will primarily help secure stable housing for Elati Village micro-community members but will be required to provide navigation support at other sites as needed. This position will require a high level of coordination across multiple teams and programs as well as the ability to travel using a personal vehicle throughout the city.

You might be a great fit at TGP if you have a passion and commitment for our mission, the services we provide, and for addressing the systemic barriers that our members face through a trauma-informed approach.

Core Accountabilities

• Demonstrates respect, cultural humility, and knowledge of trauma informed care in interactions with TGP members, staff, and collaborative partners.
• Works directly with program participants, on site at TGP and in the community, to provide trauma-informed and member-directed housing navigation support using culturally responsive and evidenced-based practices.
• Evaluates progress of program participants and adapts case management plan and/or interventions as needed to increase engagement.
• Provides crisis intervention as needed.
• Collaborates and communicates with the Elati Village team, TGP programs, and external partners to ensure high quality care.
• Is knowledgeable about and stays up to date on housing resources and other community resources that aid in recovery from homelessness, substance misuse, mental health issues, and trauma, with the goal of achieving greater stability and housing.
• Receives training for TGP’s member database, ETO, and the Homeless Management Information System (HMIS) and maintains monthly compliance with ETO and HMIS data tracking, assessments, etc. Enroll clients into HMIS and ETO and follow data standards including case notes and client documentation.
• Provide weekly check-ins by phone, email, or in person with members on the caseload to build rapport and increase supportive services.
• Stay up to date with HUD’s Fair Market Rent limits and find housing units within these limits in the Denver Metro and surrounding areas (Low Income Housing Tax Credit Properties, Affordable Housing, Subsidized Housing, etc.)
• Work in multiple locations as assigned by Housing Central Command to meet with clients in the site where they are based
• Attend two daily meetings led by HCC administration team.
• Conduct Pre-Housing navigation over a 30-day period with individuals assigned to the Navigator through Housing Central Command.
• Work with clients to complete housing applications at units identified by Unit Team.
• Transport clients as needed for pre-move in and move in tasks (vital doc acquisition, unit tours, Landlord meetings, physically moving client belongings, etc.).
• Work with Housing Central Command Administration Team and clients to schedule move in and furniture deliveries.
• Support intake and housing stabilization tasks as needed.
• Complete hand-offs to housing stabilizer for client’s 12-month housing stabilization period.

Compensation and Benefits

• Medical, Dental and Vision Insurance
• Life insurance plans
• 403(b) retirement savings plan
• Financial advising services
• Generous paid time off
• Long- and short-term disability plan
• Professional development opportunities
• Paid weekly wellness hour
• Robust Employee Assistance Program

About The Gathering Place

Founded in 1986, The Gathering Place (TGP) offers services to combat poverty and address the impacts of marginalization and oppression that are often contributing factors to poverty or homelessness. By offering low-barrier access to a broad range of basic necessities and wrap-around care options, TGP guides women, children, and transgender folx living in poverty from a place of crisis and instability to one of stability and security. In our relationship with the members we serve, as well as with our staff, we believe deeply in the power of our community and continually work to make it stronger. Our key values include recognizing individual strengths, building respect and trust, and offering unconditional acceptance. Our mission is to be a community of safety and hope where positive relationships, choice, and essential resources transform lives. To learn more about the work of TGP, please visit tgpdenver.org.

Requirements

• Must have skills in crisis management, conflict management, and de-escalation.
• Previous housing navigation experience a plus
• Lived experience of homelessness, housing instability, or poverty a plus
• Strong understanding of trauma-informed care principles and skills
• Ability to listen compassionately and suspend judgment in order to accommodate the needs of individuals and include them in a highly diverse setting
• Ability to multi-task in a unique, fast-paced environment
• Ability to work independently or with a team
• Critical thinking and problem-solving skills
• Current knowledge of, or desire to learn, how to operate a computer and other office machinery, such as a copy machine or printer, and office software, such as Microsoft Outlook, Word, Excel, and other programs.
• Must have the ability to travel throughout Metro Denver using a personal vehicle. Mileage reimbursement provided.

Commitment to Diversity and Inclusion

TGP is an equal opportunity employer and is committed to a policy of non-discrimination and equal opportunity for all qualified applicants without regard to race, color, gender, national origin, sexual orientation, religion, age, disability, gender variance, gender expression, marital status, citizenship, creed, ethnicity, veteran status, ancestry and any other protected classification. Applicants of any and all backgrounds are encouraged to apply. Individuals with lived experience of homelessness, extreme poverty and/or experience with a behavioral health condition are also strongly encouraged to apply.

TGP is also dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role, but your past experience doesn’t align perfectly with the requirements in the job description, we encourage you to apply anyway. You might be the right candidate for this or other roles within the organization.