What are the responsibilities and job description for the Case Services Specialist position at Jefferson County, Colorado?
Job Posting Closes at 11:59PM on:
02/19/25
Division
Children Youth Family & Adult Protection Division
Management Level
Individual Contributor
Scheduled Weekly Hours
40
Benefit Eligibility
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
Description
The Case Services Specialist performs a variety of job duties for the Division of Children, Youth, Families and Adult Protection (CYFAP). The job responsibilities may include eligibility determinations for state and federal programs, works with social security administration, fingerprinting, report distribution; background checks by performing in-depth research to ensure authenticity of information for background checks, birth certification requests, and other requests as needed; Interacts with all levels of state and county staff. Provides training and backup coverage for the unit.
This position typically operates on our 5-day work week in-office (Monday-Thursday, 8am-5pm) while remote work is allowed on Friday.
Personal Choice Work Model: After six months of employment, all employees can work with their supervisor to develop a work model that works best for them. This means an employee may choose to work from the office more or from home more, with some general expectations, which may include in-person tasks required by your role, in-person group supervision at least monthly, among others.
Anticipated Hire Range: 21.82 – 26.20 USD Hourly
Compensation will be determined based on education, experience, and skills.
Benefits: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. For more information, click here for our Total Rewards summary.
Essential Duties
Records and Documentation:
Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Minimum Qualifications
Applications will be accepted electronically at Jefferson County Colorado Career Opportunities.
Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal.
For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs
Questions:
Experience:
Work Experience: Minimum one year
Certifications
Languages:
Category
Health & Human Services
02/19/25
Division
Children Youth Family & Adult Protection Division
Management Level
Individual Contributor
Scheduled Weekly Hours
40
Benefit Eligibility
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
Description
The Case Services Specialist performs a variety of job duties for the Division of Children, Youth, Families and Adult Protection (CYFAP). The job responsibilities may include eligibility determinations for state and federal programs, works with social security administration, fingerprinting, report distribution; background checks by performing in-depth research to ensure authenticity of information for background checks, birth certification requests, and other requests as needed; Interacts with all levels of state and county staff. Provides training and backup coverage for the unit.
This position typically operates on our 5-day work week in-office (Monday-Thursday, 8am-5pm) while remote work is allowed on Friday.
Personal Choice Work Model: After six months of employment, all employees can work with their supervisor to develop a work model that works best for them. This means an employee may choose to work from the office more or from home more, with some general expectations, which may include in-person tasks required by your role, in-person group supervision at least monthly, among others.
Anticipated Hire Range: 21.82 – 26.20 USD Hourly
Compensation will be determined based on education, experience, and skills.
Benefits: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. For more information, click here for our Total Rewards summary.
Essential Duties
Records and Documentation:
- Maintain records, forms and documents in a prescribed manner.
- Prepare written documentation ensuring accuracy and clarity, emphasizing verification of information and resolving unclear or contradictory information.
- Recognize data that are a potential conflict of interest and follow internal agency policy regarding case file storage and processing.
- Maintain Jefferson County CYFAP Fleet Vehicles, by checking in/out vehicles, keep records of daily usage, schedule maintenance, drop off and pick up vehicles from the fleet department as well as other duties.
- Track all car seats to make sure they are well kept, available when needed, and to make sure they have not expired.
- Order office supplies for the entire CYFAP organization when necessary.
- Sort and deliver mail within CYFAP.
- Process court orders, ARMARS, sort Medicaid Billing as well as other needed CYFAP orders.
- Direct foot traffic and phone calls at the front desk, answering questions for clients and staff.
- Perform in-depth research in order to determine eligibility for State and Federal programs including Social Security.
- Researches secure databases to ensure legitimate information is being obtained for specific CYF requests, such as background checks, birth certificate requests, etc. Interprets, evaluates and writes reports based on information obtained through research.
- Interacts with all levels of state and county staff and providers/contractors.
- Serves as a liaison to the public and agency personnel to provide fingerprint processing and registration.
- Provide broad administrative support for case workers, providers and vendors.
- Other duties and responsibilities as assigned.
Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Minimum Qualifications
- Associates Degree and
- 1 year of work-related experience is required. Related experience includes customer service and/or data entry into complex computer databases.
- Or any equivalent combination of education and experience.
- Experience in a social/Human services field
- A degree from higher education
- Strong customer service skills
- Independent critical thinking and analysis
- Experience with Microsoft Office/Microsoft 365
- Experience in entering and tracking data
- Strong time management and prioritization skills
- Ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions
- Offer of employment contingent on criminal history, state automated case management system check, MVR check, and education verification.
- Please note that supplemental questions requiring a written response will serve as a writing sample.
- All Jefferson County Employees must apply through their internal profile.
- In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Applications will be accepted electronically at Jefferson County Colorado Career Opportunities.
Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal.
For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs
Questions:
- County Recruitment Team: 303-271-8400 or careertalent@jeffco.us
- Library Recruitment Team: 303.275.6168 or talent@jeffcolibrary.org
- Sheriff Recruitment Team: 303.271.5332 or sheriff.recruiting@co.jefferson.co.us
Experience:
Work Experience: Minimum one year
Certifications
Languages:
Category
Health & Human Services
