Rental Coordinator

Job Overview
If you are looking to join a stable company with growth potential for you and your career, that treats its employees like family, this is your opportunity.

Jeffrey Allen Inc is one of the world’s largest dealers of golf carts & utility vehicles, with 3 locations in Florida serving both commercial and residential customers. We are a family owned and operated business with over 50 years in the golf cart industry.

Duties

• Answer, screen and route incoming calls and emails, greet visitors, answer questions about our rental products and policies; and ensure customers are given exceptional service every time.
• Schedule rental deliveries and pickups for multiple locations through Microsoft Outlook calendar and/or ERP system. Participate in regular planning meetings. Coordinating rental deliveries and other transportation across all stores. This involves gathering and distributing information via emails, phone calls, Outlook calendar events, and company meetings.
• Update and manage inventory information in Microsoft Excel spreadsheets.
• Maintain and update electronic and hard copy file systems in accordance with company policies and procedures. Keep up to date at all times with scanning and filing of rental contracts and other paperwork to customer card, including COI with expiration date, Master Lease Agreements with version notated and any other contractual agreements or forms
• Prepare reports and spreadsheets on a regular basis and as directed by the rental management team.
• Contribute to outbound sales efforts.
• Participate in Rental unit audit both internal and external.
• Execute all other duties and special projects as assigned by the rental management team or senior management.
• Assess customer rental needs and prepare rental proposals and rental contracts, follow up with customers to collect supporting documentation in a timely manner, prepare invoices and adjustments, and update customer records in ERP software.
• Monitors rental inventory levels at each location, making sure each location has the proper inventory to fulfill rental commitments.

Requirements

• Exceptional verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Exceptional computer skills, and experience with Microsoft Office products (Excel, Word, Outlook). Experience with accounting software or inventory/sales/ERP systems is a plus.
• Professional, customer-focused, quality-oriented, with committed and friendly attitude.
• Professional, customer-focused, quality-oriented, with committed and friendly attitude. Must demonstrate enthusiasm, drive and motivation to succeed. Must demonstrate ability to contribute to the team goals as aggressively as personal goals.
• Ability to understand assignments given and plan appropriate actions to complete all assignments within deadlines given.
• Ability to take independent action to problem-solve but remain within established company policies and procedures.
• Ability to work independently and within a team.
• Must exhibit good judgment: Know when to escalate issues and to whom. Research the facts prior to taking action or making a decision.
• Must be versatile and perform “Whatever needs to be done” regardless of job title or job description.
• Must be confident and comfortable talking with both customers and senior management.
• Valid Florida driver’s license is required.
• Clean criminal background check required.
• We are a Drug Free Workplace.

Education & Experience:

• At least 2 years of work experience in a customer service, retail, sales, or sales support role.
• High school diploma or equivalent certificate.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Referral program
• Vision insurance

Compensation Package:

• Hourly pay
• Overtime pay

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $18