What are the responsibilities and job description for the Summer Waves Admission/Groups Guest Services - Seasonal position at Jekyll Island Authority?
Position: Summer Waves Admission - Groups Guest Services
Department / Division: Summer Waves / Operations
Status: Seasonal - Part time
Pay: $15.00 per hour
Reports to: Summer Waves Sales Manager
Benefits: Parking Decal & Amenity Passes, Georgia State Employee Retirement System (GDCP)
Note: This position requires operating a point-of-sale system, cash handling and providing exceptional customer service in a fast paced environment, applicants who do not meet the qualifications for this position may be considered for the Guest Services Attendant position.
Summer Waves is hiring for the 2025 summer season to work May through Labor Day. This is a seasonal position that includes working weekends and holidays.
The Georgia coast's favorite water park, Summer Waves, welcomes families near and far, to cool off and cool down on our wet and wild attractions. With 11 acres of fun and frenzy, there is something for everyone and plenty to do. We offer a fun and friendly environment and the opportunity to work with a team dedicated to delivering exceptional service and wonderful summertime memories on Jekyll Island!
Jekyll Island is dedicated to maintaining the delicate balance between nature and humankind through conservation, education, and preservation. Surrounded by salt marshes, expansive oceanfront, and ancient maritime forests, it is situated within the chain of the Golden Isles, and just a few miles from St. Simons Island, Sea Island and Brunswick. As a State Park, Jekyll Island is a coastal haven where nature and humans peacefully co-exist.
Job Summary:
Under general supervision, is responsible for performing a variety of guest service duties including greeting guests and park visitors, providing information and services. Taking reservations, changes and cancellations of group sales, complete ticket transactions, reconcile cash drawer. Position requires heavy public contact, customer service, cash handling and ability to use computer.
Description:
- Greets guests and park visitors, provides information and ticket services in a courteous and professional manner.
- Answers phones in a prompt, efficient, and friendly manner.
- Promotes Summer Waves services and facilities as well as other Jekyll Island Authority amenities such as Sea Turtle Center, Mini Golf, Bike Rental, Golf, Camping, etc.
- Resolves minor guest complaints to the satisfaction of the customer, informs manager of major problems, complaints, disturbances or unhappy guests.
- Completes daily paperwork to include balancing drawer, documenting adjustments, refunds, etc.
- Provides professional image at all times through appearance and dress.
- Applies and follows organization policies and procedures.
- Assists in keeping Summer Waves office and ticketing area neat, clean and tidy.
- Performs other duties as assigned.
Minimum Qualifications:
- Must be at least 16 years old.
- Demonstrated ability to follow guidelines and work independently; must be able to speak clearly and listen attentively.
- Demonstrate ability to use critical thinking, sound judgment.
- Must be mature and demonstrate professionalism.
- Must be cheerful and able to provide customer service while adhering to company policies/procedures.
- Must be able to work proficiently in a fast paced environment while providing exceptional customer service.
- Ability to learn and operate point-of-sale computer system.
- Must have reliable transportation.
- Flexible availability, including weekends and holidays.
- Successful completion of background check, including credit report.
Physical Requirements/Working Conditions:
- Exert up to 35 pounds of force occasionally and a negligible amount of force constantly to move objects.
- More than 50% of the typical work day will be spent reaching, grasping and using repetitive motions of wrist, hands and fingers.
- Between 25% and 50% of the typical work day will be spent walking, standing, and sitting.
- Less than 25% of the day is spent climbing stairs, crouching and/or stooping, kneeling, pushing, pulling and lifting.
- Must have visual clarity to prepare and analyze data and figures, transcribing, use of computers and expansive reading.
- Sensory abilities required include vision, feeling and touching with more than 50% of the day spent talking and hearing.
- Majority of work will be performed both inside and outside. Work may be conducted in adverse environmental conditions.
- Noise level is considered normal.
This description of job responsibilities is intended to reflect the major responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities as may be assigned from time to time.
This position is subject to close at any time once a satisfactory applicant pool has been identified. Applicants who complete the online application process will receive an email receipt of submission to the email address provided. If email confirmation is not received, applicant may contact Human Resources at 912-635-4081 for confirmation, however, due to the volume of applicants received, we are unable to provide information on application status after receipt. Applicants who need assistance to accommodate a disability may request and accommodation by contacting Human Resources at 912-635-4081.
All qualified applicants will be considered but may not necessarily receive an interview. Incomplete applications or applications without accompanying documents when required will not be considered. Selected applicants will be contacted for the next steps in the selection process. Successful completion of background check is required including credit when applicable to the position. Relocation expenses are not authorized, applicants should consider this when applying.
Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons without regard to race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. The Jekyll Island is a Drug-free Workplace.
This position is subject to close at any time once a satisfactory applicant pool has been identified. Applicants who complete the online application process will receive an email receipt of submission to the email address provided. If email confirmation is not received, applicant may contact Human Resources at 912-635-4081 for confirmation, however, due to the volume of applicants received, we are unable to provide information on application status after receipt. Applicants who need assistance to accommodate a disability may request and accommodation by contacting Human Resources at 912-635-4081.
All qualified applicants will be considered but may not necessarily receive an interview. Incomplete applications or applications without accompanying documents when required will not be considered. Selected applicants will be contacted for the next steps in the selection process. Successful completion of background check is required including credit when applicable to the position. Relocation expenses are not authorized, applicants should consider this when applying.
Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons without regard to race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. The Jekyll Island is a Drug-free Workplace.
Salary : $15
