What are the responsibilities and job description for the Resort Telephone Operator position at Jekyll Island Club Resort - A Nobel House Hotel &...?
Description
Join Our Team and Enjoy:
FREE Jekyll Island Annual Parking Pass-
FREE Team Member Meals
The RESORT:
Experience the history and grandeur of the Jekyll Island Club Resort and the Jekyll Ocean Club Resort, two of the newest properties in the Noble House Hotels & Resorts collection. Truly an icon with so many stories to tell. Along with accommodations at the two resorts, and the Cottages, there are 5 F&B outlets, extensive in-door and outdoor event venues, and comprehensive recreational activities on the island. Come and be a part of the excitement and spend every day in sunny paradise with beautiful views!
The JOB
The PBX Operator serves as the voice of the resort, managing all incoming and outgoing calls with professionalism and efficiency. This role ensures clear communication between guests, staff, and departments while maintaining the highest level of guest satisfaction. The PBX Operator is responsible for handling guest requests, coordinating internal communications, and responding promptly to emergencies or urgent needs.
The BENEFITS
In return, you are rewarded with a competitive compensation package, including:
- Competitive pay
- Affordable medical, dental, vision, long-term and short-term disability, and life insurance benefits. Pet insurance too!
- 401k plan with employer matching after 1 year
- Complimentary meals
- Paid time off and holidays
- Free Jekyll Island annual parking pass
- Food & hotel discounts at Noble House Hotels & Resorts nationwide, for you and your family
- Career growth opportunities
- On-Demand Pay - Your Pay before Payday
Our CULTURE
The passion of our people is our greatest asset. We are a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts. We provide our guests and members with exceptional service and most memorable experiences. People who best fit Jekyll Island Club Resort are sharp, hardworking, and reliable team players.
Our VALUES
A primary focus for Noble House is to impart our core values to each and every team member. These include:- Rooted In Family - Stay A While - Come As You Are - Pay It Forward - Do The Right Thing - Make Things Better - Happy To Help.
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Requirements
The ideal candidate will possess the following:
- High school diploma or equivalent required.
- Prior experience in a customer service or PBX operator role preferred, ideally in a resort or hotel environment.
- Strong verbal communication skills and excellent phone etiquette.
- Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
- Proficient in basic computer applications, including phone systems, MS Office, and property management systems (PMS).
- Professional appearance and demeanor.
- Flexible availability, including weekends and holidays, as required by resort operations.
- Must meet NHHR background screening requirements.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- How many years experience do you have as a telephone operator?
Work Location: In person
