What are the responsibilities and job description for the Guest Services Coordinator position at Jellystone Park at Larkspur?
SUMMARY
Location: Jellystone Park at Larkspur
Position Type: Non-Management, Seasonal
The starting pay rate for this position is $17.00 per hour.
As our Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns.
This is a seasonal position that may require flexible scheduling availability.
Job Requirements:
- Greet and establish rapport with guests
- Field resort comments, suggestions, and complaints to the Resort Manager
- Check guests in and out for their reservations
- Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
- Complete and maintain resort records, reports, and files
- Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
- Ensure office supplies are sufficiently stocked and prepare supply orders as needed
- Assist with the preparation of marketing materials
Job Qualifications:
- Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
- Excellent written and verbal communication skills
- Readily available and approachable for all guests while providing excellent guest service
- Prior administrative experience is preferred
- Resort office or hotel front desk experience is a plus
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
Team Member Wellness Program: How We Thank You For All You Bring To The Team
Rewarding Benefits Package:
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Rewarding Hard Work:
- Incentive based bonus program
- Free room nights at our properties and employee discounts within your brand
- Discounts for friends and family within your brand
- Team Member of the Month, Quarter, and Year recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career Growth through our in-house training program with a path personalized to your desired goals
- Referral bonus program to ANY of our locations
Equal Opportunity Employer
Salary : $17 - $0
