What are the responsibilities and job description for the Jena Band of Choctaw Indians (Health Department Clerk) (Trout La) position at Jena Choctaw Pines Casino?

Job Description

GENERAL SUMMARY AND POSITION PURPOSE

To perform clerical and / or scheduling functions for The Jena Band of Choctaw Health Department. To be the first point of contact for tribal members whether by phone, email and / or face to face. To process and reconcile accounts to ensure proper remittance to various vendors. Also, to act as an outreach position that will be responsible for helping members to navigate and access community services and other resources. This position will act as an advocate for both individuals and community health needs. This person shall offer friendly, courteous, and confidential service / assistance to members to ensure that they have a positive experience from our departmental services.

QUALIFICATIONS (EDUCATION, EXPERIENCE, REQUIRED SKILLS, AND BACKGROUND CHECKS)

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Knowledge and / or ability to learn the Resource Patient Management System (RPMS) functions to obtain appropriate information, maintain / edit client and provider information, schedule / cancel appointments, and make payments to accounts.
Knowledge of the Privacy Act and Health Insurance Portability & Accountability Act required as the use of the client's medical record is an integral part of this position and the privacy of the individuals must be protected to the fullest.
Tribes and Tribal organizations can employ only individuals who meet standards of character that are no less stringent than those prescribed by the regulations outlined at 42 C.F.R. § 136.404, and only after an individual has been the subject of a satisfactory background investigation as described in 42 C.F.R. § 136.406, which includes a review of :
a) The individual's trustworthiness, through inquiries into the individual's references and places of employment and education;
b) A criminal history background check, which includes a Federal Bureau of Investigation (FBI) fingerprint check, and inquiries to State and Tribal law enforcement agencies for the previous five years of residence listed on an individual's application;
c) A determination as to whether the individual has been found guilty of or entered a plea of nolo contendere or guilty to any felonious offense or any two or more misdemeanor offenses under Federal, State, or Tribal law involving crimes of violence; sexual assault, molestation, exploitation, contact, or prostitution; crimes against persons; or offenses committed against children.
High School Diploma and HiSET Equivalency.
Must have knowledge of billing / accounting practices.
Must have 3 years of proven experience in a similar role.
Experience in administration is preferred.
Must be reliable and courteous.
Knowledge of or willingness to learn Native American history and heritage.
Valid driver's license. (Required)
Must be at least twenty-one (21) years of age.
No certifications or licenses needed.

DUTIES, FUNCTIONS, AND RESPONSIBILITIES

Provide superb phone etiquette and excellent customer service.

Responsible for establishing trusting relationships with Tribal members while providing general support and encouragement.

Maintain / protect Tribal member confidentiality and follow / understand HIPAA privacy practices.

Screen and direct telephone calls.

Maintain accurate and complete files pertaining to purchased and referred care.

Maintain records and logs of activities as it relates to member services.

Perform general office support responsibilities, including answering the phone, taking messages, copying, faxing, scanning, preparing mail outs.

Cross-train to assist with other duties in the absence of Health Staff.

Assist in the Coordination and planning of events put on by the Health Department.

Communicate availability and use of alternate resources, such as Medicare, Medicaid, and private insurance.

Monitor and control the flow of contract medical care with confidentiality.

Issue purchase orders after verifying eligibility to clients when requesting medical services.

Assist members in applying for and use of alternate resources.

Submit vouchers to the accounting clerk once weekly for payments to vendors.

Must be able to work independently.

Must have exceptional / good interpersonal, verbal, and written communication skills.

Must be able to manage multiple tasks and meet task deadlines.

Ability to occasionally travel and work irregular hours.

Cultural sensitivity and ability to work within the customs and traditions of native American tribal members.

Proficient grammar, spelling, math, and filing.

Valid driver's license. (Required)

No felony, theft, stealing, or drug convictions.

Must be able to pass a pre-employment drug / alcohol screen.

Strong public relations skills.

Basic knowledge of contract principles and procedures.

Excellent organizational skills and attention to detail.

Excellent administrative skills.

Must possess excellent verbal and written communication skills.

Experience in planning interactive Tribal activities.

Ability to collaborate and work with other departments and directors.

Competencies :

To perform the job successfully, an individual should demonstrate the following competencies :

Designs work flows and procedures.

Works well in group problem solving situations.

Share expertise with others.

Responds to requests for service and assistance.

Look for ways to improve and promote quality.

Establish and maintain professional, cooperative, and effective working relationships with others.

Ability to work easily and in a friendly manner with the public and as a team member within the facility.

COMPUTER / OFFICE EQUIPMENT SKILLS

To perform this job successfully, an individual is required to be proficient or able to learn and use the latest version of Microsoft Office software, Spreadsheet software, work within Google Workspace, Internet, and other software programs as needed.

Requires the ability to use, operate, and / or handle equipment such as computer, copier, calculator, or telephone. This is not an all-inclusive list.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to sit; stand; walk; crawl; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch; talk or hear. The employee may occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus. This is not an exhaustive list of all duties and responsibilities associated with it. The Jena Band of Choctaw Indians reserves the right to amend and change responsibilities to meet business and organizational needs.

JOB LOCATION

This position shall be located at the JBCI Health Clinic in Trout, Louisiana. This position requires reasonable travel for training, consultation with medical and social services providers, and to provide services for tribal members.

DRUG FREE WORKPLACE

The Jena Band of Choctaw Indian Tribe is a drug-free workplace. All employees are subject to pre- employment and random drug screenings.

TRIBAL PREFERENCE POLICY

Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, and contracting. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order :

Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications.

Spouses of enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications.

Enrolled members of other recognized tribes who satisfy the minimum job qualifications.

Military Veterans.

All others satisfy the minimum job qualifications.

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